2/10 Terrible
Sharon
Travelled with family
15 Sept 2025
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Poor Services
The young lady at the check-in site was very nice. Once we got to our unit the keys did not work so we waiting an extremely long time for someone to let us in. After putting our luggage in the unit, when my 8 yrs old niece went to the bathroom, we discovered the bathroom toilet would not flush. Again we waited an extremely long time for a maintenance person to arrive. My husband ended up going back to the check-in-location to complain to a manager because we have not had dinner because we are now waiting on a maintenance worker. The manager gave my husband a $50 coupon to be used on the resort. The next day we used the coupon at the Woods Grill for a buffet breakfast. This was a terrible experience, our party consist of 3 adults and 2 children. The adult price for the buffet was $16 per person and the children’s price was $9 per child. We were never informed that the drinks were not included in the buffet price. In total we paid over $50 for drinks: 1 coca cola, 1 kid’s sprite, 1 kid’s apple juice, 2 cranberry juices, and 1 cup of coffee. Please understand that none of these drinks had refills and they did not contain alcohol. The waitress was very rude and she made sure that she mentioned; after we had eaten the meal that a gratuity of 18% would be taken out of our coupon. The menu indicated a gratuity of 20% for a party of seven or more and we were only a party of 5 who believes in tipping for excellent service. I will never go to this restaurant again.
Sharon
Stayed 2 nights in Sep 2025
