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Best Western Sovereign Hotel -

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Sovereign Hotel -

Reception
Lobby
Lobby
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Laundry
  • Breakfast included
  • Gym

Explore the area

Map
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny
  • University at Albany
    7 min walk
  • Crossgates Mall
    3 min drive
  • St. Peter's Hospital
    7 min drive
  • Albany, NY (ALB-Albany Intl.)
    9 min drive

Room options

Similar properties

Exterior

Hampton Inn Albany-Western Ave/University Area

Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (1005)
The price is NZ$238
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Hampton Inn Albany-Western Ave/University Area

About the area

Albany

With a stay at Best Western Sovereign Hotel - in Albany, you'll be a 1-minute drive from University at Albany and 5 minutes from Colonie Center Mall. .This property is 0.5 mi (0.9 km) from SEFCU Arena and 1.5 mi (2.4 km) from Albany NanoTech Complex.

What's nearby

  • University at Albany - 7 min walk
  • Crossgates Mall - 3 min drive
  • Colonie Center Mall - 5 min drive
  • St. Peter's Hospital - 7 min drive
  • Albany Medical Center - 8 min drive

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dave's Hot Chicken - ‬2 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪City Line Bar and Grill - ‬4 min walk

About this property

Best Western Sovereign Hotel -

Property with free breakfast, a short walk to University at Albany
Best Western Sovereign Hotel - offers 192 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Albany property provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the property include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 192 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, a television in a common area, and a ballroom. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. This property has 10 meeting rooms available for events. A roundtrip airport shuttle is complimentary during limited hours.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available
  • Free return airport shuttle during limited hours
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Meeting rooms - 10

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Best Western Sovereign Hotel - Reviews

Reviews

6.8
Rating 10 - Excellent. 152 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 273 out of 1000 reviews" "
Rating 4 - Poor. 138 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed but nobody told us
Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
Stayed 1 night in Jun 2018

2/10 Terrible

Liviu-Lee, Ardmore, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of courtesy
We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
Stayed 1 night in Jan 2018

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Stayed 1 night in Dec 2017

8/10 Good

TJ, North Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
Stayed 1 night in Nov 2017

2/10 Terrible

Michelle, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I've stayed in
It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Stayed 1 night in Nov 2017

6/10 Okay

Yuriy

Liked: Cleanliness, staff & service
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Stayed 3 nights in Nov 2017

2/10 Terrible

SP, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
Stayed 1 night in Nov 2017

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel
Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Stayed 1 night in Nov 2017

4/10 Poor

karen

Liked: Cleanliness
Disliked: Staff & service
Was expecting better for BW.
Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
Stayed 1 night in Nov 2017

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Becc, NY

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Very friendly staff and accommodating. Room was clean, and comfortable.
Stayed 2 nights in Nov 2017

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't really clean. Hallways were very dirty and old.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't let the pictures fool you.
Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has been sold and is closing. Upkeep looked it.
Stayed 1 night in Nov 2017

8/10 Good

E D

Liked: Cleanliness, staff & service, room comfort
Good
Good service, good breakfast!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent
Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
Stayed 1 night in Nov 2017

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a little upgrade.
Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
Stayed 1 night in Nov 2017

6/10 Okay

Darlene, Wall Township, NJ

Disliked: Cleanliness, room comfort
Location is close to the campus at UAlbany
The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
Stayed 1 night in Nov 2017

6/10 Okay

Dave, New Hampshire

Liked: Cleanliness, staff & service
Close to Cityline Grill.
Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
Stayed 2 nights in Nov 2017

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received et on Linda at front conter.
Stayed 1 night in Oct 2017

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
Stayed 1 night in Oct 2017