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Hotel Pullman ZamZam Makkah

5.0 star property

Photo gallery for Hotel Pullman ZamZam Makkah

Deluxe Junior Suite, 2 Single Size Beds, City View
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Classic Room, 2 Single Size Beds, City View
Spa
Deluxe Junior Suite, 2 Single Size Beds, City View

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Abraj Al-Bait Towers
    ‪1 min walk‬
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 70 sq m
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Partial Kaaba View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 55 sq m
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, Haram View

  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Accessible, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

View all photos for Classic Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 4 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 4 Single Size Beds, City View

  • 37 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, City View

Deluxe Room, 2 Single Size Beds, City View

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

Similar properties

Building design

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1000)
The price is NZ$763
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Swissôtel Makkah

About the area

Makkah

A stay at Hotel Pullman ZamZam Makkah places you in the heart of Makkah, steps from Great Mosque of Makkah and Abraj Al-Bait Towers. .This luxury hotel is 0.3 mi (0.5 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

What's nearby

  • Abraj Al-Bait Towers - 1 min walk - 0.1 km
  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • King Fahad Gate - 4 min walk - 0.4 km
  • Well of Zamzam - 6 min walk - 0.6 km
  • Kaaba - 6 min walk - 0.6 km

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Swiss Express - ‬1 min walk
  • ‪مطعم الطيبات انتركونتيننتال - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪مطعم الطازج - ‬1 min walk
  • ‪الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel with 2 restaurants connected to a shopping center in Makkah
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 1315 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Al Zahra, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 345 out of 1003 reviews
Rating 8 - Good. 209 out of 1003 reviews
Rating 6 - Okay. 163 out of 1003 reviews
Rating 4 - Poor. 113 out of 1003 reviews
Rating 2 - Terrible. 173 out of 1003 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the clock tower mecca... easy to walk to haram.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In proximity everything to the property. Very clean & safe , quiet too. Will stay next time obviously. Thanks
Stayed 2 nights in Dec 2024

6/10 Okay

fahed

R
Stayed 5 nights in Dec 2024

10/10 Excellent

Asger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

MAJEED

Stayed 3 nights in Dec 2024

10/10 Excellent

Timur

Stayed 5 nights in Nov 2024

6/10 Okay

Licandia, Bellmawr

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and conveniently located, the check in process took 1 hours standing in line, I think they need more staff at the reception to speed things up. The room were nice, but it was missing 1 towel and toiletries were almost empty. The elevators were very confusing to get around and they take a long time., I think they should put clear instructions on how to navigate
Stayed 3 nights in Dec 2024

10/10 Excellent

Aysha, Valley Stream

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable and convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Aysha, Valley Stream

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and comfortable with great staff. Love always staying here.
Stayed 1 night in Dec 2024

2/10 Terrible

yasser

Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Haram
Stayed 3 nights in Nov 2024

6/10 Okay

Muhammad

Stayed 3 nights in Nov 2024

10/10 Excellent

Abdulqadir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Dec 2024

10/10 Excellent

Amir, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, hotel or clock tower management needs to fix broken elevators!
Stayed 2 nights in Dec 2024

4/10 Poor

mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor housekeeping
Stayed 2 nights in Dec 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience is very good
Stayed 5 nights in Dec 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool
Stayed 4 nights in Dec 2024

8/10 Good

AHMAD, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 2 nights in Dec 2024

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to go to Masjid and for Umrah
Stayed 4 nights in Dec 2024

6/10 Okay

K M

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs!! Please fix it for the sake of God!
I was there for two nights. The second night I got terrible bed bug bites. That was really bad. They should really improve the cleanliness of their rooms and make sure there is no bed bugs or cockroaches. The amount of money they charge for their rooms would be justified if there were no bed bugs! Food is good quality and the staffs are mostly good and helpful. Another issue was: I paid for haram courtyard view room but I received a room without the haram view. So they should have charged me less for not giving me the right type of room.
Stayed 2 nights in Dec 2024

8/10 Good

Gasser

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Abdul

Liked: Property conditions & facilities
Good
Stayed 4 nights in Nov 2024

4/10 Poor

Yousef

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super old hotel, needs a lot of work. Has a weird smell, just not a good hotel for the price. The newer hotels are much better around the same price.
Stayed 3 nights in Nov 2024

10/10 Excellent

Huma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Nov 2024