Hello
I am very sad about my recent experience with the Jumeirah Jabal Omar Hotel, Makkah. I faced a lot of problems during my experience. My first reservation, which was at a reasonable price, was canceled and I had to book a new reservation at a higher price, and this is completely unacceptable. On the first night, I faced a very strange problem, which is The reception gives me the key to the rooms, but it is not activated several times, which makes me tired, my family tired, and my children sad.
In the rooms, the air conditioning was very bad. We requested maintenance and they fixed it. It remained as it was and was not fixed. On the last day, I told them that I wanted to go out late, and the reception agreed to my request. Four hours before my departure, I was disturbed to go out. I had previously told them that I wanted to go out late.
Unfortunately, it was a very disappointing experience
And very sad