The check-in process was terribly slow. It took well over 30 minutes to get us checked in. We had 2 rooms and they gave us a room different than what we had reserved. We had to go back and get this corrected. The cleaning staff is consistently in a less than pleasant mood. They do not acknowledge your presence and sometimes answer your greeting back. To get additional towels or blankets, they required you to go to the 12th floor and wait for someone to finally assist you. The 'American breakfast' is a joke. The food is cold, not a breakfast like meal, as they served rice with no protein choice. The water for hot tea was cold. Everything in the room is an additional cost, from bathroom soap, etc. Anyone is allowed in the hotel, as they have an open bar to the public on the 12th floor. We will definitely not be staying here again.