6/10 Okay
Lisa
Travelled with partner
27 Sept 2024
I had a reservation for a king room for days prior to my stay. I did the pre check in online the day before. Said check in time was 3:00 pm. We get there at 5:15 pm and was told our room was not ready and did not know when it would be ready. Offered to give us another room- that was exactly the same as the one that was booked except it was hearing impaired accessible- for more money. Me and my husband were in a bind because we had a concert to go to and needed to get ready quickly and call an Uber so we agreed to the more expensive room. My reservation was already non refundable so we couldn’t cancel the reservation. They should’ve given us to a room that was ready at no extra charge. Will never stay there again.
Lisa
Stayed 1 night in Sep 2024