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Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Premium bedding, pillow-top beds, in-room safe, individually furnished
Exterior
Exterior
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
7784 Wolf Trail Cove, Germantown, TN, 38138
  • Shelby Farms Park
    ‪1 min walk‬
  • Methodist Le Bonheur Germantown Hospital
    ‪4 min drive‬
  • Opera Memphis
    ‪4 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Minifridge)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed (Minifridge)

  • 27.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite, 2 Queen Beds (Sofa)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds (Sofa)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Pool

Homewood Suites by Hilton Memphis-Germantown

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (607)
The price is NZ$294
for 1 room
includes taxes & fees
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Homewood Suites by Hilton Memphis-Germantown

About the area

Germantown

When you stay at Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG in Germantown, you'll be on the riverwalk, within a 15-minute drive of Wolfchase Galleria and University of Memphis. .This hotel is 13.5 mi (21.7 km) from Memphis Zoo and 0.1 mi (0.1 km) from Shelby Farms Park.

What's nearby

  • Shelby Farms Park - 1 min walk
  • Cordova Community Center - 7 min drive
  • Shelby Farms Visitor Center - 8 min drive
  • Wolfchase Galleria - 10 min drive
  • University of Memphis - 14 min drive

Getting around

  • Memphis Central Station - 26 min drive
  • Memphis International Airport (MEM) - 24 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Hueys - Germantown - ‬3 min drive
  • ‪Taco Bell - ‬6 min walk
  • ‪Firehouse Subs - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Riverwalk hotel with free breakfast and a 24-hour fitness center
Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG offers 72 accommodations with MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium digital channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 72 individually furnished guestrooms, featuring microwaves and LCD televisions. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while MP3 docking stations and digital programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG. A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Germantown? This hotel has 2034 square feet (189 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Mountain biking

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2034 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 47-inch LCD TV
  • Digital channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers (weekdays)
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Memphis/Germantown
Holiday Inn Express Memphis/Germantown
Holiday Inn Express Hotel Memphis/Germantown Germantown
Holiday Inn Express Memphis/Germantown Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Inn Express MemphisGermantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown an IHG Hotel

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 559 reviews
Rating 8 - Good. 148 out of 559 reviews
Rating 6 - Okay. 47 out of 559 reviews
Rating 4 - Poor. 17 out of 559 reviews
Rating 2 - Terrible. 17 out of 559 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Easy in out location clean large room. Quiet area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Candice

Stayed 1 night in Oct 2024

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning didn't work
The room was ni w but the air conditioning didn't work. So he immediately mo ed us to another room.
Stayed 1 night in Sep 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,& friendly staff
Stayed 1 night in Aug 2024

4/10 Poor

Douglas

Disliked: Staff & service, amenities
Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.
Stayed 1 night in Aug 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Nice hotel. Great for family and clean. Breakfast was good as well
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Marie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The housekeeping staff were amazing along with those who worked in the dining room. The evening staff was amazing the morning staff was the exact opposite. The woman on staff didn’t have a badge; she was very dismissive Unaccomodating, lack of manners, no hospitality whatsoever. She seemed very bothered of hosting guests. She talks at people. Our door had water damage and it appeared to be chewed out by something. Bread was molded, milk was spoiled. Room smelled like a moldy basement. They are low on towels and couldn’t accommodate the towels required for number of guests. Overall unacceptable for the price I’ve experienced better accommodations at a lesser price point.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good overall.
Overall very good but could improve a couple of things. Our sheets would not stay on the bed!! Turn over once or twice and it’s all bunched under you. Breakfast was just ok - several things not filled, pancake maker didn’t work and no coffee choices.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bennie

Travelled with family
Liked: Amenities
The service was very good
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, very clean, and comfortable. Breakfast was good.
Stayed 4 nights in Jul 2024

8/10 Good

Tanya

Stayed 2 nights in Jul 2024

10/10 Excellent

Genevieve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
The lady at the front desk was very kind. The room was immaculate and very comfy. I will definitely be back.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Stayed 1 night in Jun 2024

10/10 Excellent

Percy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Everything was primo from the staff, the room, the decor, the cleanliness, the breakfast! I definitely recommend this hotel!
Stayed 1 night in Jun 2024

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

BUNGHENG, San Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and the area is safe. Room are clean and breakfast is included. Great job, guys!
Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Friendly staff. Great beds. Unfortunately, no coffee in the room and a very dark bathroom.
Stayed 3 nights in May 2024

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk personal very unprofessional.
Stayed 4 nights in May 2024