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Hotel Kavia Premium

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Kavia Premium

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Reception
View from room
50-inch Smart TV with satellite channels, TV
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Calle 56 A 497 entre calles 45 y 47, Zona Paseo de Montejo, Mérida, Yucatan, 97000
  • Remate de Paseo Montejo
    1 min walk
  • Paseo de Montejo
    1 min walk
  • Parque Santa Lucía
    9 min walk
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    21 min drive

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, free WiFi

Superior Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, free WiFi

Deluxe Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, free WiFi

Superior Double Room

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
Hotel Plaza by Kavia
Pool
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (532)
The price is NZ$139
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Plaza by Kavia

About the area

Mérida

With a stay at Hotel Kavia Premium, you'll be centrally located in Mérida, steps from Paseo de Montejo and 13 minutes by foot from Mérida Cathedral. .This hotel is 1.1 mi (1.8 km) from U.S. Consulate Merida and 1.4 mi (2.3 km) from Yucatan International Convention Center.

What's nearby

  • Parque Santa Lucía - 9 min walk - 0.8 km
  • Mérida Cathedral - 13 min walk - 1.1 km
  • Plaza Grande - 15 min walk - 1.3 km
  • Yucatan International Convention Center - 18 min walk - 1.6 km
  • U.S. Consulate Merida - 20 min walk - 1.7 km

Getting around

  • Mérida International Airport (MID) - 21 min drive

Restaurants

  • ‪Piensarosa - ‬2 min walk
  • ‪Mercado de Santa Ana - ‬2 min walk
  • ‪Cafetería Impala - ‬1 min walk
  • ‪Manjar blanco - ‬2 min walk
  • ‪Choco Chocolatería Café - ‬1 min walk

About this property

Hotel Kavia Premium

Hotel with a 24-hour front desk, steps from Paseo de Montejo
Hotel Kavia Premium offers 51 air-conditioned accommodations with minibars and safes. 50-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 51 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
At Hotel Kavia Premium, enjoy a satisfying meal at the restaurant. Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Limited parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Kavia Premium has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: MXN 275 for adults and MXN 275 for children
  • 1 restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – March 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 275 for adults and MXN 275 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

Hotel Kavia Premium Hotel
Hotel Kavia Premium Mérida
Hotel Kavia Premium Hotel Mérida

Hotel Kavia Premium Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 149 reviews" "
Rating 8 - Good. 44 out of 149 reviews" "
Rating 6 - Okay. 20 out of 149 reviews" "
Rating 4 - Poor. 11 out of 149 reviews" "
Rating 2 - Terrible. 14 out of 149 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

6/10 Okay

JORGE, Naucalpan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Vine a un evento de Triatlón en la ciudad y el hotel queda muy cerca de lanza a de meta por eso lo elegí. Pero no me permitieron hacer late checkout ni siquiera les interesó hacer el esfuerzo de investigar si se podía. Solo pedía un par de horas para bañarme y arreglar las cosas para regresar.
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.
Stayed 8 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere.
Stayed 7 nights in Jan 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disfruté mucho mi estadía en el Hotel Kavia Premium.  Tiene una ubicación fenomenal, cerca de restaurantes, tiendas, atracciones, bancos, todo caminando; además es seguro y tiene un buen estacionamiento. Todos los empleados de recepción fueron amables y siempre estuvieron dispuestos a colaborar con nosotros.  Igualmente, las chicas de housekeeping que todos los días mantuvieron la habitación muy limpia y organizada. ¡Gracias!  Me gustó mucho el restaurante Luuch para los desayunos, allí degusté deliciosos platos de la gastronomía yucateca (los huevos motuleños mis favoritos), servidos por unos empleados súper atentos y simpáticos.   Como áreas de oportunidad está el baño. No hay agua caliente y deben mejorar la iluminación – son pocas luminarias y de la manera que están instaladas crean sombras.  Igualmente, el desagüe de la ducha no funciona adecuadamente por lo que se crea un desagradable empozamiento de agua que solo se va cuando las chicas de housekeeping lo trapean. Otra área por mejorar es el aislamiento de sonido entre las habitaciones. De camino a mi habitación escuchaba los televisores de las otras habitaciones e incluso a medianoche escuché perfectamente el ataque de tos que le dio al huésped de la habitación contigua.
Stayed 6 nights in Dec 2023

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.
Stayed 2 nights in Dec 2023

8/10 Good

Ashley

Stayed 4 nights in Dec 2023

10/10 Excellent

tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Excellent location, services and personnel
Stayed 1 night in Nov 2023

4/10 Poor

Jackeline

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but the pool was extremely dirty and the facilities were not finished. No towels available at the pool area. The restaurant was closed.
Stayed 1 night in Sep 2023

10/10 Excellent

Rodrigo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Pedro Rafael Constantino, Ciudad de Mexico

Stayed 1 night in Aug 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service at this hotel was excellent. The room was spotless and the pool area was beautiful and clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Silvia

Stayed 3 nights in Jul 2023

10/10 Excellent

Louis F

Stayed 4 nights in Jun 2023

10/10 Excellent

Alejandro, Queen Creek

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to downtown Merida, next to a restaurant and a walking distance from the food market. Great Staff, service and cordial attitude all the time! Thanks for letting me keep my vehicles in the parking area.
Stayed 7 nights in May 2023

8/10 Good

Alejandro, Queen Creek

Stayed 2 nights in May 2023

8/10 Good

FIDEL

Stayed 4 nights in May 2023

8/10 Good

Luis Fernando

Stayed 5 nights in May 2023

8/10 Good

Nimsi

Stayed 1 night in May 2023

8/10 Good

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is new and rooms are very clean. There was some water issues and the restaurant hasn't been completed. Staff was very nice and accommodating. There is an elevator that is small but works fine. The rooftop pool is nice but there is an gym room that also hasn't been completed. Overall a great value and extremely convenient location.
Stayed 6 nights in Apr 2023