6/10 Okay
Wendy
Travelled with pets
21 Oct 2025
Liked: Staff & service, amenities, property conditions & facilities
PROS: the shuttle service to/from CDMX was very convenient.
The on-site restaurant looked very nice, although I didnât eat there so I canât review the food.
The coffee bar served Starbucks, coffee, and was open early.
CONS:
At the hotel:
The check-in process was absurdly long. Only 2 people ahead ahead of me and it was a 45 minute wait.
Expedia advertised this hotel as pet friendly, and as I was travelling with my dog, this property seem to be a good fit. I booked the prime suite and paid for such. After completing my booking, I also contacted the hotel directly to ensure they saw that I had my dog with me, which they acknowledged. After the lengthy check-in, and paying $1200 pesos (approx $60USD) for the pet fee I arrived at my room - there was nothing âPrimeâ about it, to say the very least.
I returned to the check-in desk to address this, and was told that this was the accommodation type I was assigned due to my travelling with a dog. Given that it was 1:30 AM, I was more exhausted than I was prepared to deal with this.
Expedia:
The following morning, I contacted Expedia to address this. The outcome was that I would receive a $25 credit for my next stay, as thatâs all she was apparently authorized to provide. I asked her to please escalate my concern to someone who could properly address this, yet never heard back.
Summary: I would recommend this property if the quality of the room was better.
I will NEVER trust my future hotel bookings with Expedia again.
Wendy
Stayed 1 night in Oct 2025
