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Hotel Santa Cruz

3.0 star property

Photo gallery for Hotel Santa Cruz

Interior entrance
Individually decorated, desk, iron/ironing board, free WiFi
Individually decorated, desk, iron/ironing board, free WiFi
Lobby
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Mexico City Arena
    ‪5 min drive‬
  • Mundo E Shopping Center
    ‪6 min drive‬
  • Plaza Satelite Shopping Center
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom

Junior Single Room, 1 King Bed, Private Bathroom

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tlalnepantla de Baz

With a stay at Hotel Santa Cruz in Tlalnepantla de Baz, you'll be within a 10-minute drive of Mexico City Arena and Plaza Satelite Shopping Center. .This hotel is 7.6 mi (12.3 km) from Basilica of Our Lady of Guadalupe and 8.6 mi (13.8 km) from Angel of Independence Monument.

What's nearby

  • Mexico City Arena - 5 min drive - 5.4 km
  • Mundo E Shopping Center - 6 min drive - 4.8 km
  • Plaza Satelite Shopping Center - 6 min drive - 5.6 km
  • Basilica of Our Lady of Guadalupe - 12 min drive - 12.4 km
  • Angel of Independence Monument - 12 min drive - 13.9 km

Getting around

  • Tlalnepantla de Baz Station - 4 min drive
  • Tezozomoc Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Tacos el Amigo - ‬10 min walk
  • ‪Rock 2000 - ‬12 min walk
  • ‪Barbacoa Alex - ‬13 min walk
  • ‪Tacos de Carnitas "El Paisa - ‬7 min walk
  • ‪Pasteleria Macram - ‬12 min walk

About this property

Hotel Santa Cruz

Hotel in Tlalnepantla de Baz with a 24-hour business center and a 24-hour front desk
Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. These individually decorated accommodations include desks. 42-inch LED televisions come with premium digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 100 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a satisfying meal at Comedor Los Tulipanes serving guests of Hotel Santa Cruz. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 29 out of 102 reviews
Rating 8 - Good. 30 out of 102 reviews
Rating 6 - Okay. 13 out of 102 reviews
Rating 4 - Poor. 9 out of 102 reviews
Rating 2 - Terrible. 21 out of 102 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a 1 night stay.
Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024

8/10 Good

HUGO ERICK

Business traveller
Liked: Cleanliness, property conditions & facilities
Es básicamente un hotel de paso, aunque con instalaciones en buen estado en general. Por el costo bastante asequible, puede ser una opción si no se llevan niños. Los alrededores es zona industrial así que no hay negocios cercanos. Me pareció bastante limpio. Hay estacionamiento en el sótano.
Stayed 1 night in Nov 2024

4/10 Poor

Rosalia

Travelled with family
Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024

2/10 Terrible

Molly

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

4/10 Poor

Lorena

Disliked: Staff & service, amenities

2/10 Terrible

Rosalynn

Stayed 3 nights in Oct 2022

8/10 Good

Iván Josué

Stayed 1 night in Dec 2024

8/10 Good

Hector

Stayed 1 night in Dec 2024

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Alexis

Stayed 1 night in Dec 2024

6/10 Okay

CRISTIAN

Travelled with partner
Disliked: Amenities
No
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024

2/10 Terrible

Nayverk Jose

Disliked: Amenities
Hice la reserva por medio de Expidia, llegue de mi viaje al hotel a las 3:30pm y dijeron que no tenian nada disponible. Entonces para que hacer reservas?
Stayed 1 night in Nov 2024

10/10 Excellent

Esteban

Stayed 1 night in Nov 2024

8/10 Good

Mauricio, León

Liked: Cleanliness, staff & service, property conditions & facilities
Solo tenía problemas para llegar, pero por todo lo demás está bien, las camas limpias y amplias, el baño bastante aceptable, el personal de recepción son un amor de persona y si no fuera por las reglas hubieran jugado UNO conmigo, una vista hacia el exterior que deja mucho que desear pero mi experiencia fue bastante buena:D
Stayed 2 nights in Aug 2024

2/10 Terrible

Joshua

Stayed 1 night in Nov 2024

6/10 Okay

Jorge

Stayed 1 night in Nov 2024

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy ruidoso.
Habia mucho ruido de niños corriendo y gente hablando fuerte y gritando. Había estado antes en el hotel y en general bien, pero en esta ocasión muy incómodo tanto ruido.
Stayed 1 night in Nov 2024

8/10 Good

Maricela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos una noche ahí en general bien
Stayed 1 night in Nov 2024

4/10 Poor

Lizeth Eloisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El persona de recepción es poco amable
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Buena atención
Stayed 1 night in Nov 2024