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Hotel Santa Cruz

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Cruz

Interior entrance
Individually decorated, desk, iron/ironing board, free WiFi
Exterior
Lobby
Individually decorated, desk, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Sentura Mall
    4 min drive
  • Tyson
    5 min walk
  • Tlalnepantla de Baz Station
    4 min drive
  • Mexico City (MEX-Mexico City Intl.)
    35 min drive

Room options

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom

Junior Single Room, 1 King Bed, Private Bathroom

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tlalnepantla de Baz

Located in Tlalnepantla de Baz, Hotel Santa Cruz is within a 15-minute drive of Basilica of Our Lady of Guadalupe and Angel of Independence Monument. .This hotel is 8.8 mi (14.1 km) from Paseo de la Reforma and 9.7 mi (15.6 km) from Palacio de Bellas Artes.

What's nearby

  • Mexico City Arena - 5 min drive
  • Mundo E Shopping Center - 6 min drive
  • Plaza Satelite Shopping Center - 6 min drive
  • Toreo Parque Central - 10 min drive
  • Basilica of Our Lady of Guadalupe - 12 min drive

Getting around

  • Tlalnepantla de Baz Station - 4 min drive
  • Tezozomoc Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Tacos el Amigo - ‬10 min walk
  • ‪Rock 2000 - ‬12 min walk
  • ‪Barbacoa Alex - ‬13 min walk
  • ‪Tacos de Carnitas "El Paisa - ‬7 min walk
  • ‪Pasteleria Macram - ‬12 min walk

About this property

Hotel Santa Cruz

Hotel in Tlalnepantla de Baz with a 24-hour business center and a 24-hour front desk
Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. These individually decorated accommodations include desks. 42-inch LED televisions come with premium digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 100 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a satisfying meal at Comedor Los Tulipanes serving guests of Hotel Santa Cruz. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:30 AM: MXN 65-90 for adults and MXN 65-90 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 27 out of 92 reviews" "
Rating 8 - Good. 23 out of 92 reviews" "
Rating 6 - Okay. 13 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 20 out of 92 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Molly

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

4/10 Poor

Lorena

Disliked: Staff & service, amenities

2/10 Terrible

Rosalynn

Stayed 3 nights in Oct 2022

8/10 Good

Emma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buenas condiciones, el cuarto doble tenía lo necesario para nuestra estancia,jabón , shampoo,toallas, etc
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Aleksandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Aleksandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Alejandro

Disliked: Room comfort
Hice mi reserva, la aplicación me cobró pero en el hotel tuve que volver a pagar pues mi reserva no estaba registrada
Stayed 1 night in Sep 2024

6/10 Okay

Axel Eduardo

Liked: Property conditions & facilities
.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una opción a buen costo.
El personal es amable y con disponibilidad. Habitación amplia y limpia, agradable para descansar. Las instalaciones no estan lujosas, pero son funcionales. Costos accesibles.
Stayed 4 nights in Aug 2024

8/10 Good

Celene Yaren

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues la comida muy rica lo que no me gustó que hasta algo solo
Stayed 1 night in Aug 2024

8/10 Good

Graciela Teresa Carrera

Stayed 1 night in Aug 2024

6/10 Okay

Gerardo

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Es una propiedad muy antigua
Stayed 1 night in Jul 2024

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien
Stayed 1 night in Jul 2024

2/10 Terrible

Jesus Garcia

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen sitio.
Stayed 1 night in Jun 2024

8/10 Good

Dulce

Liked: Cleanliness
Disliked: Property conditions & facilities
La primer noche me dieron una habitación que no era, ya que yo había llamado a recepción y avisé que mi check in lo haría pasada media noche del día siguiente, la regadera no daba una! Era excelente la presión Pero tapadisima la regadera, el agua por ningún lado!! no hay puertas para evitar que se salga el agua hacia el w.c y eso es PELIGROSO! La atención del restaurante....no me agradó ya que en un principio yo era la única y la chica que me recibió estaba como de malas. Noté que a otra pareja le pidió moverse de la mesa que ellos habían escogido " porque a ella le quedaba lejos el atenderlos" Los baños estaban cerrados, así que, tuve que subir hasta mi habitación para poder pasar al baño. Eso sí, el desayuno estuvo de 10!!! Felicidades.
Stayed 2 nights in Jun 2024

6/10 Okay

alexander

Stayed 1 night in Jun 2024