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NH Collection Mexico City Santa Fé

Photo gallery for NH Collection Mexico City Santa Fé

Lobby
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Reception
Exterior
Lobby
Luxury
4.0 star property
8.6

Excellent

Upscale hotel near Paseo de la Reforma

A free daily manager's reception, a terrace and a coffee shop/cafe are just a few of the amenities provided at NH Collection Mexico City Santa Fé. The on-site international cuisine restaurant, NH Collection Restaurant, offers lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
Juan Salvador Agraz, 44, Mexico City, 05109
  • Place, Santa Fe Center Mall
    ‪7 min walk‬
  • Place, Parque La Mexicana
    ‪10 min walk‬
  • Place, Ciudad de los Ninos
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪59 min drive‬

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2

View all photos for Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2

View all photos for Superior Room (2 Double Beds)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room (2 Double Beds)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Bed 2 Adults + 2 Children)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Extra Large)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (Extra Large with Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large with Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 2

Similar properties

Daily buffet breakfast for a fee
The Paragon Hotel Mexico City Santa Fe By Accor
Santa Fe
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,000 reviews
The price is NZ$192
includes taxes & fees
8 May - 9 May
The Paragon Hotel Mexico City Santa Fe By Accor

About the area

Mexico City

With a stay at NH Collection Mexico City Santa Fé in Mexico City (Santa Fe), you'll be within a 15-minute drive of Paseo de la Reforma and World Trade Center Mexico City. .This hotel is 9.6 mi (15.5 km) from Angel of Independence Monument and 11.9 mi (19.1 km) from Palacio de Bellas Artes.

What's nearby

  • Santa Fe Center Mall - 7 min walk - 0.6 km
  • Parque La Mexicana - 10 min walk - 0.9 km
  • Ciudad de los Ninos - 15 min walk - 1.3 km
  • KidZania Santa Fe - 15 min walk - 1.3 km
  • Expo Santa Fe Mexico - 5 min drive - 2.7 km

Getting around

  • Mexico City Buenavista Station - 17 min drive
  • Santa Fé Station - 20 min walk
  • Benito Juarez International Airport (MEX) - 52 min drive

Restaurants

  • ‪One o One - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Japonez - ‬2 min walk
  • ‪Panda Express - ‬1 min walk
  • ‪Cielito Querido - ‬2 min walk

About this property

NH Collection Mexico City Santa Fé

NH Collection Mexico City Santa Fé offers 135 accommodations with minibars and espresso makers. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 135 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by NH Collection Restaurant, a bar/lounge that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are served on weekdays from 6:30 AM to noon for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.
A complimentary manager's reception is offered each day.
NH Collection Restaurant - This bar specializes in international cuisine and serves lunch and dinner.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (MXN 110 per day)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Weekday buffet breakfast available 6:30 AM to noon for a fee: MXN 440 to 485 for adults and MXN 440 to 485 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • NH Collection Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 690

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 440 to 485 for adults, and MXN 440 to 485 for children
  • Valet parking fee: MXN 110 per day
  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 690 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

NH Collection Mexico City Santa Fé Hotel
NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé Mexico City
Mexico City NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé
NH Collection Mexico City Santa Fé Mexico City
Collection Fé Hotel
NH Santa Fe
Collection Fé

NH Collection Mexico City Santa Fé Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1003 reviews
Rating 8 - Good. 237 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ADRIANA MEDELLIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff happily helped
Stayed 4 nights in Jan 2026

10/10 Excellent

Alberto Montembruck

Stayed 7 nights in Dec 2025

10/10 Excellent

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 8 nights in Oct 2025

6/10 Okay

Kevin Paul, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check-in said I'd need to pay for breakfast but I later discovered it was included. The check-in lady explained the hotel was almost empty, but decided to put us in a room next to another guest, and with a door to access their room(!!!) which meant it was noisy. Unimpressed. At least the room was warm and clean.
Stayed 1 night in Jan 2026

6/10 Okay

Elsy

Travelled with family
Liked: Cleanliness, property conditions & facilities
The overall stay was good, the staff was very courteous, and the rooms were clean. However, the breakfast did not vary during the 6 days we were there with the exception of two dishes that changed daily but were not properly kept warm. I would not recommend the breakfast there.
Stayed 6 nights in Dec 2025

8/10 Good

Juan-Carlos, Katy

Stayed 1 night in Dec 2025

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2025

10/10 Excellent

Enrique

Stayed 3 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 1 night in Dec 2025

2/10 Terrible

John

Disliked: Staff & service
Very frustrating. I chose the wrong date and contacted the hotel within minutes of booking to change the date and they refused. Hotels.com said they tried as well but were refused. No change, no credit, no exceptions. I will go out of my way to tell this story and encourage everyone I know to avoid this hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness
Muy bien
Stayed 5 nights in Nov 2025

10/10 Excellent

Mauro

Stayed 1 night in Nov 2025

10/10 Excellent

Gabriel

Stayed 2 nights in Nov 2025

8/10 Good

Carlos, Vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in their treatment, but the breakfast was a total disappointment, and not worth the extra $15 I paid: only green tea (no other kinds), the cheese was rather dry, no good vegetarian options for protein, etc., etc.
Stayed 1 night in Nov 2025

6/10 Okay

MARCOS

Travelled with family
Disliked: Property conditions & facilities
The rooms are already in very poor condition; they need renovation.
Stayed 3 nights in Nov 2025

6/10 Okay

DANIELA

Business traveller
Disliked: Cleanliness, amenities
This is my second time staying at this hotel, and unfortunately, it was the same experience as before. The room itself was fine, but the bed was not clean at all — just like last time. I had to ask for the bed linens to be changed again. The bathroom only has the bare minimum, and the towels are old and gray. The hotel really needs to improve on cleanliness and basic amenities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Nov 2025

10/10 Excellent

Damiano

Stayed 2 nights in Oct 2025

10/10 Excellent

Tetyana

Stayed 4 nights in Oct 2025

10/10 Excellent

omar pablo

Stayed 1 night in Nov 2025

8/10 Good

Teresa, Dublin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, good hotel and service
Stayed 4 nights in Aug 2025

10/10 Excellent

Lluvia

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Stayed 2 nights in Oct 2025

10/10 Excellent

Mauro

Stayed 1 night in Oct 2025