4/10 Poor
Helen
Travelled with partner
2 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We will never book a place to stay again without asking which floor it's on. There seemed to be few if any other guests staying at the Leven, but still we were given a room on the second floor through twisting and narrow corridors, to the most distant room from reception in the building.
I have a terminal cancer diagnosis and can just about lift my handbag and climb one flight of stairs with a rest at the top ! We are both 75 years old and my poor husband had to lug our luggage up this tortuous route. We had been shown the wifi password at reception but naturally assumed it would be available in our room too, it was not, and by the time we'd negotiated our way to the distant room and collapsed we could barely remember our own names, let alone the password. My husband though exhausted felt that reception would be shut if he didn't get down to it immediately, which he did do, it WAS shut already, but thankfully the password was displayed. By the time my husband staggered back to our room his shirt and vest were dripping with sweat and my only means of getting them dry was with the hairdryer. There was no heating available in the bathroom and the towel rails were totally inadequate for the towels supplied and positioned over the toilet where they could inconveniently fall. On leaving the next morning and checking the drawers, we discovered the escape route, had there been a fire, in the bottom drawer of one of the chests of drawers! Carpets threadbare, we will not be returning!
Helen
Stayed 1 night in Aug 2024