All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 602 out of 1151 reviews
10 - Excellent
602
Rating 8 - Good. 261 out of 1151 reviews
8 - Good
261
Rating 6 - Okay. 154 out of 1151 reviews
6 - Okay
154
Rating 4 - Poor. 90 out of 1151 reviews
4 - Poor
90
Rating 2 - Terrible. 44 out of 1151 reviews
2 - Terrible
44
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Brian
29 Dec 2024
Brian
Stayed 1 night in Nov 2024
6/10 Okay
Trent
Travelled with partner
29 Dec 2024
Liked: Cleanliness, staff & service
Arrived at the hotel it’s a much older hotel that is slightly renovated from 60-70s. Was suprised there was a $15 a day self parking fee for their deck. It’s listed in the more details farther down when you click the drop down. The hotel is in the downtown and places are walkable. We saw the marriott down the street and it seemed a lot nicer.
Parking situation was awful! Too us a half hour to find a spot bc they were selling spots for a show nearby. Should have been reserved for guests. Lady that checked us in wasn’t pleasant at all. 2 or 3 of the 4 elevators were out during our stay on the 14th floor. No room in the bar/grill to accommodate guests and folks wanting a bite/drink after the show at Rupp and severely understaffed. Rooms were so warm that we could t breathe.
For the amount of money we paid for the night, I’d have expected much better accommodations.
Jodi
Stayed 1 night in Dec 2024
4/10 Poor
Andrew
24 Dec 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff super nice and helpful, but property seemed almost abandoned: room smelled of mildew, no real dining options on site, three of four elevators inoperable, and a general sense of sadness about the property.
Elevators are terrible needs updates can’t get to and from room
Larry
Stayed 1 night in Dec 2024
6/10 Okay
Verified traveller
Travelled with group
8 Dec 2024
Liked: Cleanliness, staff & service, room comfort
Elevators, elevators, elevators, elevators!
The stay was good. We were allowed an early check in which was nice. 2 of 4 elevators were down. This was HORRIBLE! The wait time to get to and from your room, from the lobby, was at a minimum at least 30 minutes the majority of the night. There was a huge Christmas party, many big sporting events on TV, and a sold out comedy show with 12,000 people across the street. We had to leave our hotel just to use the restroom. Ridiculous. Even check out was exhausting because we couldn’t get from our room to the car because of the elevator situation.