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Esperanza, Auberge Resorts Collection

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Esperanza, Auberge Resorts Collection

View from property
Property amenity
Private spa tub
Room, 3 Bedrooms, Ocean View (Casona) | Living area
View from property

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Bar
  • Pet-friendly
  • Breakfast available

Explore the area

Map
Carretera Transpeninsular Km 7, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    4 min drive
  • Cabo San Lucas Bay
    10 min drive
  • The Lounge Bar
    1 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    38 min drive

Room options

View all photos for Suite, 1 King Bed, Ocean View (Spa Suite - One King)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Suite, 1 King Bed, Ocean View (Spa Suite - One King)

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

  • 307 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 3 Bedrooms, Ocean View (Casona)

Room, 3 Bedrooms, Ocean View (Casona)

Room, 3 Bedrooms, Ocean View (Casona)

  • 353 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

Room, Multiple Beds (Casa Escondida)

  • Sleeps 8
  • 4 Queen Beds and 2 King Beds

View all photos for Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Hot Tub, Oceanfront (Pool)

  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio, 1 King Bed, Ocean View

View from room

Studio, 1 King Bed, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Garden Spa Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 1 King Bed, Garden View (Garden Spa Casita)

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds, Ocean View (Casona)

  • Sleeps 8
  • 4 King Beds

View all photos for Room, 1 King Bed, Ocean View (Spa Casita)

Room, 1 King Bed, Ocean View (Spa Casita)

Room, 1 King Bed, Ocean View (Spa Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 1 King Bed, Ocean View (Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds, Garden View

View from room

Villa, Multiple Beds, Garden View

  • 372 sq m
  • Sleeps 9
  • 2 Double Beds and 3 King Beds

View all photos for Room, Multiple Beds, Hot Tub, Pool View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Hot Tub, Pool View (Casona)

  • Sleeps 7
  • 3 King Beds and 1 Double Bed

View all photos for Villa, 4 Bedrooms, Hot Tub, Ocean View

Villa, 4 Bedrooms, Hot Tub, Ocean View | Living area

Villa, 4 Bedrooms, Hot Tub, Ocean View

  • 372 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 3 King Beds

View all photos for Villa, Multiple Beds, Garden View

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Garden View

  • Sleeps 7
  • 2 King Beds and 2 Double Beds

View all photos for Villa, Multiple Beds, Garden View (with Plunge Pool)

View from room

Villa, Multiple Beds, Garden View (with Plunge Pool)

  • 223 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, Multiple Beds, Garden View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Garden View (with Plunge Pool)

  • Sleeps 7
  • 3 King Beds

View all photos for Room, Multiple Beds, Pool View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Pool View (Casona)

  • 297 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Room, Multiple Beds, Jetted Tub, Garden View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Jetted Tub, Garden View (Casona)

  • Sleeps 9
  • 2 Queen Beds and 3 King Beds

View all photos for Room, Multiple Beds, Hot Tub (Hacienda with Pool)

Room, Multiple Beds, Hot Tub (Hacienda with Pool) | Living area

Room, Multiple Beds, Hot Tub (Hacienda with Pool)

  • 511 sq m
  • Sleeps 8
  • 3 King Beds and 2 Double Beds

View all photos for Villa, Multiple Beds, Ocean View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, Multiple Beds, Ocean View (with Plunge Pool)

  • Ocean view
  • Sleeps 7
  • 1 Double Bed and 2 King Beds

View all photos for Villa, Multiple Beds, Garden View

Oven, espresso maker, coffee/tea maker

Villa, Multiple Beds, Garden View

  • 223 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Multiple Beds, Garden View (Casona)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, Multiple Beds, Garden View (Casona)

  • Sleeps 8
  • 3 King Beds and 1 Double Bed

View all photos for Villa, 2 Bedrooms, Ocean View (with Plunge Pool)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Villa, 2 Bedrooms, Ocean View (with Plunge Pool)

  • 223 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Villa, 3 Bedrooms, Ocean View

View from room

Villa, 3 Bedrooms, Ocean View

  • 307 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 2 Bedrooms, Ocean View

View from room

Villa, 2 Bedrooms, Ocean View

  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 1 Bedroom, Ocean View (Spa Suite - One King)

Penthouse, 1 Bedroom, Ocean View (Spa Suite - One King)

Penthouse, 1 Bedroom, Ocean View (Spa Suite - One King)

  • 186 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Spa)

LCD TV, DVD player, pay films

Junior Suite, 1 King Bed, Oceanfront (Spa)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Spa Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 2 Queen Beds, Ocean View (Spa Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront (Spa Casita)

Room, 1 King Bed, Oceanfront (Spa Casita)

Room, 1 King Bed, Oceanfront (Spa Casita)

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Casita)

1 bedroom, premium bedding, Tempur-Pedic beds, free minibar

Room, 2 Queen Beds, Ocean View (Casita)

  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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includes taxes & fees
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About the area

Cabo San Lucas

When you stay at Esperanza, Auberge Resorts Collection in Cabo San Lucas, you'll be by the ocean, within a 10-minute drive of Santa Maria Beach and Cabo San Lucas Bay. .This beach resort is 4.2 mi (6.8 km) from Medano Beach and 5.4 mi (8.7 km) from Marina Del Rey.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo del Sol Golf - 4 min drive
  • Cabo San Lucas Bay - 10 min drive
  • The Arch - 15 min drive
  • Medano Beach - 16 min drive
  • Lover's Beach - 25 min drive

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪RosaNegra - ‬19 min walk
  • ‪El Eden Tequila Bar - ‬7 min drive
  • ‪Sunset Da Mona Lisa - ‬10 min drive
  • ‪De Cortez Grill and Restaurant - ‬8 min drive
  • ‪Estrella Restaurante - ‬11 min drive

About this property

Esperanza, Auberge Resorts Collection

Luxury resort on the beach, with 5 outdoor pools
Esperanza, Auberge Resorts Collection offers 92 accommodations with DVD players and free minibar items. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Tempur-Pedic beds feature premium bedding. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 11 years old are not allowed in the fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including thalassotherapy.
Make yourself at home in one of the 92 individually decorated guestrooms, featuring free minibar items and espresso makers. Your Tempur-Pedic bed comes with premium bedding. Rooms have private furnished balconies. LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Esperanza, Auberge Resorts Collection has 6 restaurants on site.
24-hour room service is available.

Awards and affiliations

Esperanza, Auberge Resorts Collection is listed in the 2021 Travel + Leisure 500.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 35-40 for adults and USD 35-40 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Pilates classes
  • Sauna
  • A hot tub
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Mud bath
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Doorbell and phone notification
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Low-height bed
  • Pool access ramp on site
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • DVD player
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service
  • Oven

More

  • Desk
  • Desk chair
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay (maximum USD 250.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
11 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 35 to 40 for adults, and USD 35 to 40 for children
  • Airport shuttle fee: USD 370 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: USD 370 (roundtrip)
  • Pet fee: USD 125 per pet, per stay (maximum USD 250.00 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the fitness facility, and guests under 11 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Esperanza
Esperanza Cabo San Lucas
Esperanza Resort
Esperanza Resort Cabo San Lucas
Resort Esperanza
Esperanza Auberge Resort Cabo San Lucas
Esperanza Auberge Resort
Esperanza Auberge Cabo San Lucas
Esperanza Auberge
Esperanza An Auberge Resort
Esperanza An Auberge Resort
Esperanza Auberge Resorts Collection
Esperanza, Auberge Resorts Collection Resort
Esperanza, Auberge Resorts Collection Cabo San Lucas
Esperanza, Auberge Resorts Collection Resort Cabo San Lucas

Esperanza, Auberge Resorts Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 372 out of 403 reviews" "
Rating 8 - Good. 23 out of 403 reviews" "
Rating 6 - Okay. 6 out of 403 reviews" "
Rating 4 - Poor. 1 out of 403 reviews" "
Rating 2 - Terrible. 1 out of 403 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most were good. Lots of mosquitoes inside the room though. And dining is not as good as the resort itself.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Sean, Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing! Third time visiting and can’t wait to go back again already! Exceptional service.
Stayed 4 nights in Aug 2024

10/10 Excellent

June, Coto de Caza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was such a treat at the Esperanza, was the quality of people, the professionalism of service and staff, the personal care, making every effort to make you feel extremely spoiled. Karim, your personal concierge, is exceptional. Jaesian and Fernanda at the pool are top notch in service. The pool is stunning with its 2 infinity edges and seating in the 3rd level. And a beautiful beach to enjoy. The Restauant on site, located with a spectacular view, fabulous dishes that are clearly created by magnificent chefs, is our go to spot even after trying other 5 star local restaurants in close 5 star resorts. We give the Esperanza a 10 out of 10!
Stayed 8 nights in Aug 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous resort and great staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience at Esperanza. Our concierge Jessica was amazing and made the trip so memorable. All the hotel staff were so friendly. The resort was gorgeous. Food was very good. We highly recommend a stay at this resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was amazing, with a welcoming and attentive staff, immaculately clean, spacious and luxurious rooms and very safe environment. would absolutely return again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Santiago

Stayed 3 nights in Apr 2024

10/10 Excellent

Michael Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with impeccable staff and service.
Stayed 6 nights in Jun 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful and luxurious hotel I have ever stayed at. The staff was 50/10. They were amazing. They are there for your any need. The views were breathtaking. The food was delicious and 5 star. I will be counting down the days until I return.
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Stayed 4 nights in Jun 2024

10/10 Excellent

Erika Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property. Staff is friendly and very accommodating. Special shout out to Alfonso and Gerardo in the reception and all of the bellman team!
Stayed 3 nights in May 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing. We love this hotel. Definitely recommend it. Just be aware food is very overpriced here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Cannot fault this place. Absolutely amazing from check in to check out. The hotel, the location, the room, the food/drink and the staff. Absolutely a*!!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Adam

Stayed 4 nights in Mar 2024

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi única recomendación sería mejorar la presión del agua de las regaderas.
Stayed 1 night in Mar 2024

10/10 Excellent

Lela Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Tarek, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with beautiful views. All staff members are top-notch. Perfect for a romantic getaway.
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful resorts I’ve ever been too

10/10 Excellent

Mary, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The staff was awesome.
Stayed 3 nights in Aug 2023

8/10 Good

Bahman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a gateway at Esperanza, Auberge Resort in Cabo in July. The property and the rooms are beautiful and most of the staff was super friendly and attentive to all our needs. There were a few issues that we experienced which are worth noting. - During our last night while having dinner I was stung by a wasp. Security came and was very professional and treated the bite. However, the restaurant staff did not seem at all concerned about this. The waiter's only comment while I was in pain from the bite was "at least now you know you are not allergic to wasps". After that the waiter and restaurant manager were nowhere to be found. They did not check on us once (after security came by) to see if everything was good or if we needed anything. In fact I had to get up from our table to find someone to sign for my check before we could leave to go back to our room. That was very disappointing. - While they offer free wi-fi, the connection is not secure at all. Furthermore, the connection was very unreliable and there was no signal in many parts of the hotel. - The TV did screen cast as it was supposed to do. It took a lot of trial and error to get it to work. - All the restaurants are outside. There was no inside place to sit and eat that had AC (except for your room). - There are 3-4 restaurants but the food choices were not that great in my opinion. I am not sure if I would go back to this resort again.

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 3 nights in Jul 2023

10/10 Excellent

Eduardo

Stayed 3 nights in Jul 2023

8/10 Good

Melvyn, Pleasanton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property sits on over 17 acres. Long walks to get to /from other rooms, restaurants. There are golf carts, but you have to wait (up to 20 minutes)
Stayed 4 nights in Feb 2023