8/10 Good
Robert
17 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first arrived the gentleman behind the front desk was very cold. No hello. No welcome. Took my passport, handed it to a woman and put my key on the counter. Maybe he was having a bad day. The woman was very friendly and welcoming as was the entire staff all around the hotel. I tried to take a nap before dinner as I was not feeling well and even with turning the heat on high I was shivering. Freezing cold. Three layers plus a thick hoody, socks, warm pants and the three blankets. I thought I was getting very ill. I questioned the staff and they immediately sent two great guys up to my room. After investigating for a few minutes they discovered that a staff member shut off the heat for the entire floor. They actually told me that other rooms were colder than mine. They reacted immediately by turning on heat and even brought up a space heater to my room. When I I returned from dinner the temperature in my room was wonderful. Great job folks!! The breakfast at this hotel is amazing. It was my 11th hotel that I’ve stayed at on my trip and it was by far the best. The hotel and room were spotless. Very clean. The shower was very big which was a pleasure. The shower does have a drain issue but it was still fabulous with high pressure hot water. Over all it was a great visit and I highly recommend this property. All businesses have issues and what makes the best ones stand out is how the handle those issues. Don’t pass this gem up.
Grazie!
Robert
Stayed 3 nights in Jan 2025