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Sonesta Milwaukee West Wauwatosa

3.5 star property

Photo gallery for Sonesta Milwaukee West Wauwatosa

Terrace/patio
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Indoor pool
Lobby lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Parking included
  • Laundry

Explore the area

Map
10499 W Innovation Dr, Milwaukee, WI, 53226
  • Milwaukee County Zoo
    ‪16 min walk‬
  • Mayfair Mall
    ‪4 min drive‬
  • American Family Field
    ‪8 min drive‬
  • Milwaukee, WI (MKE-General Mitchell Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Deluxe King)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (One Bedroom Suite King)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, 1 King Bed (One Bedroom Suite King)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing Accessible Deluxe Two Queens)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing Accessible Deluxe Two Queens)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Preferred King)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed (Preferred King)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Milwaukee-West Medical Center by IHG

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, (1001)
The price is NZ$182
for 1 room
includes taxes & fees
12 May - 13 May
Holiday Inn Express Milwaukee-West Medical Center by IHG

About the area

Milwaukee

With a stay at Sonesta Milwaukee West Wauwatosa in Milwaukee (Wauwatosa), you'll be a 3-minute drive from Milwaukee County Zoo and 6 minutes from Wisconsin Exposition Center. .This hotel is 5 mi (8 km) from American Family Field and 8.9 mi (14.3 km) from Discovery World.

What's nearby

  • Milwaukee County Zoo - 16 min walk - 1.4 km
  • Mayfair Mall - 4 min drive - 2.7 km
  • Froedtert Hospital - 4 min drive - 2.4 km
  • Wisconsin State Fair Park - 6 min drive - 5.4 km
  • American Family Field - 8 min drive - 8.0 km

Getting around

  • Milwaukee Intermodal Station - 11 min drive
  • General Mitchell Intl. Airport (MKE) - 20 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪P.F. Chang's China Bistro - ‬4 min drive
  • ‪Five Guys - ‬4 min drive
  • ‪Panera Bread - ‬4 min drive
  • ‪Denny's - ‬4 min drive

About this property

Sonesta Milwaukee West Wauwatosa

Suburban hotel with area shuttle service and a 24-hour health club
Sonesta Milwaukee West Wauwatosa offers 198 accommodations with coffee/tea makers and hair dryers. Televisions come with pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Make yourself at home in one of the 198 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a 24-hour health club and an indoor pool. Additional features at this hotel include complimentary wireless internet access and a ballroom. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy a satisfying meal at Innovation serving guests of Sonesta Milwaukee West Wauwatosa. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Milwaukee? This hotel has 5908 square feet (549 square meters) of space consisting of conference space and 8 meeting rooms. Free self parking is available onsite.
Innovation - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Lounge - This bar serves dinner only. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Innovation
  • The Lounge

Things to do

  • 24-hour health club
  • Indoor pool

Family friendly

  • Free area shuttle
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 5,908 square feet of conference space
  • 8 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Milwaukee
Crowne Plaza Milwaukee West
Crowne Plaza Milwaukee West Hotel
Crowne Plaza Milwaukee West Hotel Wauwatosa
Crowne Plaza Milwaukee West Wauwatosa
Crowne Plaza West Milwaukee
Milwaukee Crowne Plaza
Crowne Plaza Wauwatosa
Crowne Plaza
Crowne Plaza Milwaukee West
Sonesta Milwaukee West Wauwatosa Hotel
Sonesta Milwaukee West Wauwatosa Milwaukee
Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

Sonesta Milwaukee West Wauwatosa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 501 out of 1241 reviews
Rating 8 - Good. 279 out of 1241 reviews
Rating 6 - Okay. 209 out of 1241 reviews
Rating 4 - Poor. 127 out of 1241 reviews
Rating 2 - Terrible. 125 out of 1241 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hot tub has been out of service for probably a month, facility needs updated, chipping plaster in pool area, pool was cloudy and looked dirty from work being done maybe. Reported splatters and food on carpet, was never cleaned up, just swept to side. Hot tub being shut down should be on web site. Very dirty looking.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Needs improvement.

No bath towels. Couldn’t control the room temp and it was hot. Hair dryer died and wouldn’t start back up. Hotel restaurant was closed. The bed and pillows were comfortable, which is usually a big issue for me.
Stayed 1 night in Apr 2025

6/10 Okay

Daina

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Not as good as it once was.

On Hotels.com, hotel advertises bar and hot tub, but both closed. Service not as friendly. I stay here every time I am in town as a vendor and this is the worst condition it has been in. Even the shower in the room is getting rundown. Unfortunate because was my favorite hotel close to the mall with the amenities and great service for the price. This stay, not so much.
Stayed 1 night in Apr 2025

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Nice property. Terrible clientele.

The location was excellent and the property itself was above average especially for the price. However, the clientele was awful. People were running the halls, screaming, talking very loudly, knocking on doors (including ours) well into the night and then the chaos began again early in the morning. I called to report it and nothing changed.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant under construction. Had to move rooms to avoid large family adjacent. Staff was friendlly and professional when we made the request.
Stayed 1 night in Apr 2025

6/10 Okay

Dwight

Business traveller
I was a late arrival and check went well.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Super comfy beds! A nice hotel in a convenient area. Close to downtown Wauwatosa and to the medical campus.
Stayed 1 night in Apr 2025

6/10 Okay

Dawn

Travelled with family
We chose this property because of the location. We were in town for a family event. Unfortunately, we weren't able to use the hotel shuttle because the staff member responsible for operating the shuttle didn't have a current CDL. Thankfully, we had a great Uber driver. Our biggest issue was the elevator. There is something wrong here. The elevator grinds with every trip it takes....and when I say "grinds", I mean it sounds like parts of the elevator are grinding against something. We could hear it in our room, all night long. The sound machine couldn't even drown it out. My husband said it sounded like a low flying plane. I said it sounded like the scene in Men in Black when Will Smith's character drags the table across the floor. Think fingernails on a chalkboard on steroids. Needless to say, no one slept. I sure hope they get that elevator fixed.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service

Half Baked... Downhill Hotel

Been staying here for the last 3yrs when i visit my daughter in college. Must say it has really went down hill over that time. Slowly amenities are no longer accessible ie: no hot tub, no bar, no breakfast, no soap dispensers in the showers. The quality of towels has went down, the room this time leaked water from the AC unit making the floor soaking wet. Only positive thing is free parking, its safe, and the young man that checked us in and asked if things were good was excellent to deal with while several others smelled like weed and looked half baked behind the desk. No judgement, just facts.
Stayed 4 nights in Apr 2025

2/10 Terrible

Ieesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible and I refuse to return, the carpeting was burned and they attempted to conceal it by placing the side table over the burned carpet. This will definitely be my last time staying at this place that I thought was fairly decent. I mistakenly booked this stay in an attempt to book the week prior of which the room was even worst but since it was non refundable I had to as I don’t have the money to waste. Never again will I stay at this place.
Stayed 1 night in Apr 2025

2/10 Terrible

Ieesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I say it had several questionable stains throughout, there was black mold growing in the shower and a funky smell.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel due to its proximity to the medical center, so it wasn’t a pleasure trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Bow

Stayed 1 night in Mar 2025

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Willie

Disliked: Staff & service, room comfort

N

1.Smelly room with moldy & dirty furniture 2. No fridge offered in room 3. Remote broke 4. Tv has one channel 5. Got locked out of hotel at 5:40am (Not room)Room Key faulty. A guest had to let back in because front desk personnel not at post. 5. Got no help from hotel with resolving matter. Instead I got JUDY? who refuse to let me talk to some in charge instead of herself. I was compliant in every fashion. I produced my name and my itinerary number and my confirmation number, but was told they can’t find any record of me Judy informed me that she just works there and answers the phone. I spent a half an hour at least on the phone trying to get someone to help me that was in charge. I was hung up on and I called a total of six times. There was no point in the conversation where I used offensive or abusive language, which would’ve warranted being hung up on. I was not giving the name of anyone that was in charge and I know good and well that there is a higher authority than front desk. I simply want my money back for the inconveniences. It says a lot when a company or business gives you the runaround and can’t have a simple and professional conversation about rectifying a situation. It’s funny how this hotel can treat my money with first class but gives me Third World treatment. I will never stay at this hotel again and I hope for anyone thinks about staying there reconsiders because if you run into a problem, heaven help you because they won’t.
Stayed 1 night in Apr 2025

10/10 Excellent

Schylar

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Taneshea, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was I. A convient location
Stayed 1 night in Apr 2025

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty as hell

The room was outdated and nasty as hell.
Stayed 1 night in Apr 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Albett

Liked: Staff & service
Stayed 4 nights in Apr 2025

6/10 Okay

Treasure

Stayed 1 night in Apr 2025

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby

The room was shabby and had a smell. There was no bathtub as promised. The refrigerator was leaking water on the inside. Not enough towels and washcloths and no cleaning service during the stay. Needs a total refresh. Nice ladies at the front desk though.
Stayed 2 nights in Apr 2025