We booked this hotel because it had good reviews, and was very close to my in-laws home. The reviews are bogus!!!! We checked into our room. This hotel is in horrible condition. There were drug users tweaking in the lobby. You could smell marijuana smoke in the elevator. When we got to our room, it was filthy, the bed cover had a huge burn hole in it and the room smelled of smoke. When we went to the Manager to say we couldn't stay here, felt unsafe my wife felt unsafe and asked for a refund, the manger state, "I live here and tough it out, so can you" and he refused to refund our money. We left and found another hotel. When we told my father in law about our problem, he told us that this hotel has contracts to house homeless and drug addicts. I can't verify this. It is only what I was told. I reached out to hotels.com and Wyndam, There is still no resolution.