2/10 Terrible
Ashley
Travelled with family
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked two rooms. Requested top floor. Upon checkin, the first room we walked in to was sweltering hot with no a/c. The only thing was a table top fan on the table that looked like it hadn’t been cleaned in months. The second room was still dirty at check-in. Went back to the desk and we were moved, both rooms, from the third floor down to the second floor. One of the rooms had something leaking from the ceiling tile which was very soggy/soaked and sagging and the floor was soaking wet. I went back down to the desk and I was told Maintenance would be up to fix it. At this point, we were already running 45 minutes behind so I insisted we get ANOTHER room. Back up to the third floor. All seemed to be okay until we all came back for the night. Tried using the microwave and blew the breaker in the room so another trip down at midnight to get it fixed. At this point all we could do was laugh. What else could go wrong? Well, as soon as it was bed time the ceiling where the cool air blows started dripping and by morning the floor was wet. This was absolutely the worst stay I have ever booked. None of the 5 rooms we were in were particularly clean. Vents full of dust (I have photo’s). Hair in the sink, tooth paste still dried on the counter, food left in the fridge….. and of course the dirty room all together. I will never recommend the Econolodge in Missoula! Ever. The fact that the owner, I am assuming, acted unphased about it was very unprofessional. No bueno!
Ashley
Stayed 1 night in Aug 2024