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Sheratton Regency Hotel

3.5 star property

Photo gallery for Sheratton Regency Hotel

Living room
Private kitchen
Shared kitchen facilities
Front of property
Room

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Moi Ave, Mombasa
  • Mombasa Island
    ‪14 min walk‬
  • Fort Jesus
    ‪3 min drive‬
  • Mombasa Marine National Park
    ‪7 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪23 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Extra beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Extra beds

Apartment, 2 Bedrooms

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

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About the area

Mombasa

With a stay at Sheratton Regency Hotel in Mombasa (Tangana), you'll be steps from Two Tusks and 7 minutes by foot from Holy Ghost Cathedral. .This hotel is 6.7 mi (10.7 km) from Nyali Beach and 8.1 mi (13 km) from Bamburi Beach.

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 14 min walk - 1.2 km
  • Mombasa Island - 14 min walk - 1.2 km
  • Fort Jesus - 3 min drive - 2.3 km
  • Mombasa Marine National Park - 7 min drive - 6.9 km
  • Nyali Beach - 25 min drive - 10.8 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 23 min drive

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Qaffee Point - ‬9 min walk
  • ‪Urban Street Food - ‬7 min walk
  • ‪Perfect Pizza, Digo Rd Mombasa - ‬8 min walk
  • ‪Kitchen Queen - ‬9 min walk

About this property

Sheratton Regency Hotel

Hotel in Mombasa with free breakfast and a 24-hour front desk
Sheratton Regency Hotel offers 57 air-conditioned accommodations with bathrobes and slippers. Flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 57 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10 AM.
Sheratton Regency Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms - 2

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Mobile key entry
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Sheratton Regency Hotel Mombasa
Sheratton Regency Mombasa
Sheratton Regency
Sheratton Regency Hotel Hotel
Sheratton Regency Hotel Mombasa
Sheratton Regency Hotel Hotel Mombasa

Sheratton Regency Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 73 reviews
Rating 8 - Good. 32 out of 73 reviews
Rating 6 - Okay. 11 out of 73 reviews
Rating 4 - Poor. 8 out of 73 reviews
Rating 2 - Terrible. 9 out of 73 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Sep 2024

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Cockroaches. Moldy smelling. Night club connected to building. Heard loud fire works all night could have been firearms. Staff was friendly. Breakfast was tasty.
Stayed 1 night in Nov 2024

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony door could not lock. The bathroom is dated. The tiny desk had no light. The location is directly across from some mosque or Islamic center. Those ‘prayers’ on megaphone (outdoor speakers?) started at 4 am. Could not sleep well! Otherwise the staff is amazing!
Stayed 1 night in Jul 2024

2/10 Terrible

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The safe wasn't working, the stuff was friendly and helpful, there was too much noise and a high traffic within the building, infact i had booked for 3 days but i checked out within a day and they wouldn't give me a refund but it's all good
Stayed 3 nights in May 2024

6/10 Okay

Feven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants and shops
Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional in accommodating me with any requests I had or needed
Stayed 9 nights in Feb 2024

2/10 Terrible

Kate

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is not good value for money. Rooms only have internal facing windows, it has overwhelming smell of mould and it is right next to a night club that played loud music until 3.30 even on a Sunday evening. Pool area was good as was breakfast. Not worth the money.Stay somewhere else.
Stayed 1 night in Nov 2023

6/10 Okay

Masud

Good central location on the island but loud music late into the night from nearby clubs disturbs sleep.
Stayed 2 nights in Oct 2023

6/10 Okay

JoAnn

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: Easy mobility and location. short distance to my destination. Except Nyali beach which I easily rode a tuktuk. Good breakfast, courteous staff. BUT I booked in a hurry and didn't read reviews. 1st don't get the standard double room. There is a loud club nearby and my room wasn't cleaned well at all, sorry. If I was staying more than two nights, I would have upgraded atleast to the executive
Stayed 2 nights in Oct 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I like being in the middle of town. Can go anywhere easily.
Stayed 2 nights in Jun 2023

4/10 Poor

Mickey

Travelled with partner
Disliked: Property conditions & facilities
This is not real Sheraton hotel without mirrors in the bathroom if you need to shave etc. They only provided sheet but no blanket on the bed. I submitted parties of 2 but only officer 1 towel for 2 people. I asked to get 2 for body bath towels and 2 for hand/face so that we can each use one but only 2nd bath towel was officered. Facing the street is very loud through the night and there’s the loud speaker Muslim prayer at 3am and 5ish am that keeps you up and frustrated. While staff was friendly, the quality of the hotel should be rated at 1-3 stars with U.S standard. The price you pay is not worth spending for it!
Stayed 1 night in May 2023

6/10 Okay

Nicholas

Stayed 3 nights in Feb 2023

8/10 Good

Stanley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility only provides breakfast and the other meals on order

6/10 Okay

Trask

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a fantastic area of town & it shares a wall with a night club/casino. Pulling up at night with my kids with the sidewalks filled with people trying to get into the club was intimidating and the hotel didn't have any security or anyone to help get us inside. The rooms were clean and the breakfast offered the next morning was wonderful. You get what you pay for here.

6/10 Okay

Suryakant

Stayed 4 nights in Nov 2022

4/10 Poor

Michael

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
SHERATTON NOT SHERATON
This is a small hotel in the city and a knock off Sheratton name so don't be fooled. The room was not as expected and seems like being in a box/coffin. No wifi and interrupted wifi/internet
Stayed 2 nights in Jun 2022

8/10 Good

Hakimuddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and budget friendly place to stay
Had a pleasant experience
Stayed 2 nights in May 2022

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place.
Stayed 1 night in Mar 2022

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 3 nights in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Juma

Stayed 1 night in Feb 2022

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was fair
Stayed 3 nights in Feb 2022

8/10 Good

Robinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of the reception desk
Stayed 2 nights in Feb 2022

8/10 Good

Karolis

Stayed 2 nights in Jan 2022

2/10 Terrible

Abu

Stayed 4 nights in Feb 2022