6/10 Okay
Janette
Travelled with partner
25 Sept 2024
Disliked: Cleanliness, amenities
We stayed at the end of our vacation for 2 nights. We found the front staff Tiu very abrupt & not helpful. We were advised at 1:30 that check in wasn’t until 3 which we knew & were standing with 4 pieces of luggage with no offer of anything until Nadine came in. Our luggage went in a filthy back room & we went out by the pool bar for a drink. It was also a mess behind the bar. We went to the restaurant & was pleasantly surprised at how good the food was. At 3 we went to the front & was given a package with remotes for tv and aircondioning. We were not offered reluctant help witg our luggage but watched others have there’s delivered on a trolley (2 bags or less) and nobody hauling their own. Our room patio door was the entrance and it was wide open when we arrived with no air conditioning running ir fridge plugged in. The fellow who helped us did plug it in and demonstrate the tv. The bathroom was dilapidated but worked. More than 1/2 the nozzles on the shower head didn’t work and it was difficult regulating the water. Pillows were terrible and both our backs ached after one sleep and we had another one to go!!It was a small room and tiny deck and I booked a suite. They told me it was a suite but others seemed much bigger. They said it was the angle of the room?? Check out was not much better and they have a taxi to the airport for 15 dollars that they point to. Overall I wouldn’t go back. It just seemed only a few staff were actually working and the rest miserable
Janette
Stayed 2 nights in Sep 2024