My 11 year old son and I stayed here over American Thanksgiving for 4 days. The attentiveness and kindness of the staff really stands out. They went above and beyond to accommodate every request. For example, the kids’ menu was missing from the QR code’s menus, so they read it to me over the phone when I called room service. There were two things that weren’t unbearable but could be improved. First, the restaurant and room service menus were essentially identical which wasn’t ideal, but there are so many dining and take out options in walking distance it’s not the end of the world. Also, the rooms are incredibly dated design wise and are sort of shabby - it was obvious everything white had about 5 coats of paint on it, and there are still phones by the toilet, so it’s been quite awhile since they’ve done a proper renovation. However, the hotel itself is very nice and in a perfect location to explore the city, so if you’re not planning to spend a lot of time in the room it’s a great choice.