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Portola Hotel & Spa at Monterey Bay

4.0 star property

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Creator video
2 restaurants, breakfast served
2 restaurants, breakfast served
Building design

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Air-conditioning

Explore the area

View map
Two Portola Plaza, Monterey, CA, 93940
  • Place, Monterey Convention Center
    ‪1 min walk‬
  • Place, Fisherman's Wharf
    ‪3 min walk‬
  • Place, Golden State Theatre
    ‪3 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

8.0 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

9.4 out of 10
Exceptional
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(267 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(136 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

8.2 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(33 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

8.6 out of 10
Excellent
(23 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

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About the area

Monterey

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. .This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.9 mi (3.1 km) from Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.1 km
  • Monterey State Historic Park - 2 min walk - 0.2 km
  • Fisherman's Wharf - 3 min walk - 0.3 km
  • Golden State Theatre - 3 min walk - 0.3 km
  • Cannery Row - 14 min walk - 1.3 km

Getting around

  • Monterey Station - 9 min drive
  • Monterey Peninsula Airport (MRY) - 13 min drive

Restaurants

  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Captain + Stoker - ‬5 min walk
  • ‪Turn 12 - ‬3 min walk
  • ‪Taco Bell - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40.65 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 40.65 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2127 out of 3062 reviews
Rating 8 - Good. 552 out of 3062 reviews
Rating 6 - Okay. 234 out of 3062 reviews
Rating 4 - Poor. 72 out of 3062 reviews
Rating 2 - Terrible. 77 out of 3062 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place was spotless and the staff was very courteous.We will come back again
Stayed 2 nights in Jan 2026

10/10 Excellent

Alice

Stayed 2 nights in Dec 2025

8/10 Good

Delanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Shiella, San Leandro

My go-to hotel for a staycation! O
Stayed 2 nights in Dec 2025

10/10 Excellent

Anastassiya

Liked: Cleanliness, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Tricia

Stayed 2 nights in Jan 2026

8/10 Good

Suzana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Traveled with children and the location was perfect to venture out and find restaurants and entertainment. The room was clean and spacious. The staff was friendly and helpful. The only downside was the television situation- it was too easy to accidentally order movies or music- especially with a child with the remote control. The movies for children were ridiculously high priced. The good thing is we didn't stay indoors long since we were out and about the whether was decent. But definitely keep an eye out for accidental ordering of media on the TV.
Stayed 2 nights in Jan 2026

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location clean room
Stayed 2 nights in Dec 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and hotel
Stayed 5 nights in Dec 2025

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming place, great customer service
Stayed 2 nights in Jan 2026

10/10 Excellent

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff excellent Personable and very helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Eva

Stayed 1 night in Jan 2026

10/10 Excellent

Gyanendra

Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently stayed at the Portola Hotel and Spa at Monterey Bay, and it was an exceptional experience. From the outset, the staff's kindness and attentiveness made us feel incredibly welcome. A notable moment was when they helped us navigate the parking garage with our lowered car by guiding us through the staff exit, exemplifying their dedication to guest satisfaction. Dining at the hotel's restaurant was a highlight. The menu featured a delightful array of dishes made from fresh, local ingredients, beautifully capturing Monterey Bay's culinary spirit. Each dish was expertly crafted, and the service was attentive, enhancing our overall dining experience. The hotel exudes comfort and luxury. Our room was elegantly appointed, providing a restful retreat with all the necessary modern amenities. The spa offered a peaceful escape to unwind and rejuvenate. Additionally, the hotel's prime location offers stunning views and easy access to local attractions. Overall, our stay was outstanding, with remarkable service, delicious dining, and luxurious accommodations. The Portola Hotel and Spa is highly recommended for anyone visiting Monterey Bay, ensuring a memorable stay where guests are genuinely valued and cared for.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jhon Alexander

Liked: Cleanliness, staff & service, amenities
I had a great experience at the hotel. The staff was friendly and attentive, the room was very clean, and the breakfast was delicious. Overall, it was a wonderful stay, and I would definitely recommend it.
Stayed 1 night in Dec 2025

8/10 Good

Taekyung, abuquerque

Travelled with family
Liked: Property conditions & facilities
Great location
Stayed 1 night in Jan 2026

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room , friendly attentive staff , lots of dogs ! Great place to stay, easy access to anywhere you want to go
Stayed 2 nights in Dec 2025

8/10 Good

Mariano

Stayed 3 nights in Dec 2025

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and hotel. Location was perfect.
Stayed 2 nights in Dec 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities
Pretty nice
Stayed 1 night in Dec 2025

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is amazing, the location, rooms were great size at least the studio that we had. Monterey & Carmel very dog friendly so definitely will come back. Lots of restaurants in the hotel, good options hotel is connected to Fisherman wharf so you could walk out to get more of a selection. Things they need to do so the stay would be more relaxing and resort feeling, the room doors needs to all be fix its loud when it closes so when someone left you heard it “very loud”.
Stayed 1 night in Dec 2025

10/10 Excellent

Gulrukh

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay! The room was clean, staff was friendly. Location was great with access to the wharf.
Stayed 2 nights in Dec 2025

8/10 Good

Joan, Marblehead

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

8/10 Good

Danijela

Stayed 1 night in Dec 2025