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Portola Hotel & Spa at Monterey Bay

4.0 star property

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Creator video
2 restaurants, breakfast served
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning

Explore the area

View map
Two Portola Plaza, Monterey, CA, 93940
  • Place, Monterey Convention Center
    ‪1 min walk‬
  • Place, Fisherman's Wharf
    ‪3 min walk‬
  • Place, Golden State Theatre
    ‪3 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

8.0 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

9.4 out of 10
Exceptional
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(272 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(136 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

8.2 out of 10
Very good
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(34 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

8.6 out of 10
Excellent
(23 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

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About the area

Monterey

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. .This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.9 mi (3.1 km) from Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.1 km
  • Monterey State Historic Park - 2 min walk - 0.2 km
  • Fisherman's Wharf - 3 min walk - 0.3 km
  • Golden State Theatre - 3 min walk - 0.3 km
  • Cannery Row - 14 min walk - 1.3 km

Getting around

  • Monterey Station - 9 min drive
  • Monterey Peninsula Airport (MRY) - 13 min drive

Restaurants

  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Captain + Stoker - ‬5 min walk
  • ‪Turn 12 - ‬3 min walk
  • ‪Rosine's Restaurant - ‬4 min walk
  • ‪Plumes Coffee House - ‬2 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40.65 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 40.65 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2145 out of 3092 reviews
Rating 8 - Good. 557 out of 3092 reviews
Rating 6 - Okay. 239 out of 3092 reviews
Rating 4 - Poor. 74 out of 3092 reviews
Rating 2 - Terrible. 77 out of 3092 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Kadiann

Liked: Cleanliness, staff & service, property conditions & facilities
The spa is the real deal.
Stayed 2 nights in Jan 2026

4/10 Poor

Suahill

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mixed Experience Despite Friendly Staff. I selected this hotel for a special mother-daughter trip, as it was our first solo getaway together. I chose the property based on its location and positive reviews, with plans to visit the Monterey Bay Aquarium and enjoy the nearby ice skating rink. Check-in was a highlight of our stay. The front desk associate was genuinely friendly and welcoming, and she went out of her way to make my 5-year-old feel special by giving her a dessert coin, which was a very thoughtful and appreciated gesture. Unfortunately, the remainder of the experience fell short. The room we were assigned was located outside of the main building, requiring us to walk through an exterior area. With a young child and heavy rain, this setup was not ideal and made me feel uneasy being so far from the main hotel. The room itself also had a constant, very loud HVAC-type noise that was noticeable even with the television on. The most disruptive issue occurred at 5:00 a.m. when a fire alarm sounded, abruptly waking us. It was unclear whether this was an emergency or a drill. I contacted the front desk and was told the fire department was onsite and evacuation was not necessary. After the alarm stopped, flashing emergency lights remained visible through the windows, making it difficult to return to sleep. Roughly 20–30 minutes later, an announcement stated it was a false alarm. There was no follow-up or acknowledgment from staff afterward.
Stayed 1 night in Jan 2026

8/10 Good

Patrick

Stayed 1 night in Jan 2026

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time staying and won’t be the last; we enjoyed the amenities and every staff member we met was so nice. I really enjoyed the spa, too. Thank you for a great stay!
Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, clean, courteous staff. Conveniently located near the wharf. Will definitely be back again.
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Stayed 1 night in Dec 2025

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staf and clean rooms! Has everything you need. Restaurant, view and nice spa! Really does give you that relaxing feel. Will stay here again, hoepfully not on a rainy day hah.
Stayed 1 night in Dec 2025

10/10 Excellent

Deidra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was near by the Wharf and we were able to walk down to Old Town Monterey and find a great church Monterey.chuch
Stayed 2 nights in Jan 2026

10/10 Excellent

Lety

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and clean!
Stayed 1 night in Dec 2025

8/10 Good

Tracy

Stayed 2 nights in Jan 2026

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great room, gorgeous views from every angle and close to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Kyuyoung, Monterey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Nicole

Stayed 1 night in Dec 2025

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Staff was great. The restaurant in the hotel and the brewery were wonderful. Will stay here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

LouAnne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was an amazing place to stay. Clean, friendly, processional and location was in the middle of all the things we wanted to do and see,
Stayed 2 nights in Jan 2026

10/10 Excellent

Neomi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My first time in Monterey and I couldn’t have picked a better hotel! Beautiful rooms. Perfectly located downtown. Accesible parking lot walking distance. Walking distance to fisherman’s wharf. A short drive from Cannery Row and the aquarium. Absolutely amazing!
Stayed 1 night in Jan 2026

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From desk personnel where A+, room clean and spacious
Stayed 1 night in Jan 2026

10/10 Excellent

John, Santa Clarita

Stayed 2 nights in Jan 2026

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was beautiful, clean and near shops and things to do.
Lobby area
Main entrance
Stayed 4 nights in Dec 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Nadia, San Jose

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check
This restaurant does not allow dogs!
Stayed 2 nights in Jan 2026

10/10 Excellent

Aamer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff
Stayed 1 night in Jan 2026

10/10 Excellent

Savannah G., corona

Liked: Cleanliness, property conditions & facilities
Staff was friendly, hotel was clean
Stayed 2 nights in Dec 2025

8/10 Good

Gail

Travelled with partner
Liked: Amenities
There were some diarrhea or vomit spots on carpets from animals that weren’t readily cleaned up in the hallways. Not appealing in such a lovely facility. Room was very nice as were staff.
Stayed 3 nights in Jan 2026

8/10 Good

Holly, Redlands

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good amenities like coffee & a refrigerator. Would have liked for the ceiling fan to be in the center of the room.
Stayed 2 nights in Jan 2026