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Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Frette Italian sheets, premium bedding, Select Comfort beds, minibar
View from property
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Exterior
Sauna, hot tub, Turkish bath/hammam, body treatments, hydrotherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Room service
    Room service

Explore the area

Map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200
  • Grand Beach
    3 min walk
  • Biarritz City Hall
    6 min walk
  • Casino Barriere
    7 min walk
  • Biarritz (BIQ-Pays Basque)
    12 min drive

Room options

View all photos for Suite, 2 Bedrooms (Imperial)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms (Imperial)

  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed (Rooftop)

Suite, 1 King Bed (Rooftop)

Suite, 1 King Bed (Rooftop)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds (Ambassador, Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Single Beds (Ambassador, Cruise Liner Collection)

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed (Cruise Liner Collection)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Beach View

Classic Room, 1 King Bed, Beach View

Classic Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View (Classic Collection)

Beach/ocean view

Deluxe Room, 2 Single Beds, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

Beach/ocean view

Deluxe Room, 1 King Bed, Ocean View (Classic Collection)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Cruise Liner Collection)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, 1 King Bed (Cruise Liner Collection)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Classic Collection)

Room, 2 Single Beds (Classic Collection)

Room, 2 Single Beds (Classic Collection)

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Suite

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Imperial Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Single Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite

Ambassador Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Ocean View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Classic Collection)

Deluxe Room, 1 King Bed (Classic Collection)

Deluxe Room, 1 King Bed (Classic Collection)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Beach View

Room, 2 Single Beds, Beach View

Room, 2 Single Beds, Beach View

  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Beach View

Room, 1 King Bed, Beach View

Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Palais)

Suite, 1 King Bed (Palais)

Suite, 1 King Bed (Palais)

  • City view
  • Sleeps 3
  • 1 King Bed

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View from property
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4.3 out of 5, Excellent, (339)
The price is NZ$340
for 1 night
includes taxes & fees
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About the area

Biarritz

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is centrally located in Biarritz, a 3-minute walk from Grand Beach and 5 minutes by foot from Bay of Biscay. .This beach palace is 0.3 mi (0.5 km) from Biarritz City Hall and 0.3 mi (0.6 km) from Casino Barriere.
View more Palaces in BiarritzOpens in a new window

What's nearby

  • Casino Barriere - 7 min walk - 0.6 km
  • Biarritz Aquarium - 16 min walk - 1.4 km
  • Port-Vieux Beach - 16 min walk - 1.4 km
  • Biarritz Lighthouse - 19 min walk - 1.6 km
  • Cote des Basques - 11 min drive - 2.9 km

Getting around

  • Guethary Station - 12 min drive
  • Biarritz (BIQ-Pays Basque) - 12 min drive

Restaurants

  • ‪Casino Barrière de Biarritz - ‬7 min walk
  • ‪Maison Dodin - ‬7 min walk
  • ‪Jack The Cockerel - ‬4 min walk
  • ‪Le Restaurant - ‬8 min walk
  • ‪Biarritz Beach - ‬5 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Beach spa retreat walking distance from Biarritz City Hall
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers 142 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Biarritz palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 142 individually decorated guestrooms, featuring minibars and LCD televisions. Your Select Comfort bed comes with Frette Italian sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional features at this palace include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at La Terrasse, one of the palace's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this palace consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
La Terrasse - Overlooking the ocean, this restaurant specializes in French cuisine and serves lunch and dinner.
Le Sunset - This poolside restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Le Salon - Overlooking the ocean and garden, this café specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
La Rotonde - Overlooking the ocean, this restaurant specializes in French cuisine and serves brunch and dinner. Open daily.
Le Bar Napoleon III - Onsite bar. Open daily.
24-hour room service is available.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Uncovered valet parking on site (EUR 30 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 50-50 for adults and EUR 25-25 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • La Terrasse
  • Le Sunset
  • Le Salon
  • La Rotonde
  • Le Bar Napoleon III

Things to do

  • Fitness classes
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Lifeguards on-site
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.91 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 50 to 50 for adults, and EUR 25 to 25 for children
  • Uncovered self parking fee: EUR 30 per day (in/out privileges)
  • Uncovered valet parking fee: EUR 30 per day
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais Imperial
du Palais Imperial Biarritz
Hôtel du Palais Imperial Resort
Hôtel du Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hôtel Palais Imperial Resort Biarritz
Palais Imperial Biarritz
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel Palais Imperial Resort
Palais Imperial
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Palais Imperial Biarritz

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 276 reviews" "
Rating 8 - Good. 39 out of 276 reviews" "
Rating 6 - Okay. 8 out of 276 reviews" "
Rating 4 - Poor. 11 out of 276 reviews" "
Rating 2 - Terrible. 3 out of 276 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder
Das hotel hat alles im Griff bei Problemen helfen sie und finden eine Lösung . Das team ist hervorragend vom Check in bis zum Mechaniker, alles bestens, ein super pool , ein herrliches spa. Wir hatten ein Upgrade in die Gary Cooper Suite , Great. Frühstück super
Stayed 2 nights in Aug 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Place
Marvelous stay in an historic place where everything is beautiful
Stayed 6 nights in Aug 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.
Stayed 3 nights in Jul 2024

2/10 Terrible

Liz

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Worst experience ever
Stayed 1 night in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great services beautiful hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, from architecture to experience, is all about luxury. From the initial greeting to departure, the entire stay was lovely. I had a beautiful room with 5 (or 6?) floor to ceiling windows, a bathtub (💖), and twin beds. We were welcomed with champagne and lemon cookies, and the complimentary teas were delicious and high quality. The welcome for my little dog was sweet and beautiful. And although the chef has recently changed, the wait staff is knowledgeable, refined, and gracious. My thanks to Nisma, Denis, and others at reception, to Pierre and Christophe, the voituriers, and to the young lady who engraved the little dog tag for Rambo, many thanks!
Stayed 1 night in Jun 2024

2/10 Terrible

Carolyn

Stayed 3 nights in May 2024

10/10 Excellent

Jahan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences
Stayed 2 nights in May 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!
Stayed 1 night in Apr 2024

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Micaela, Alamo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.
Stayed 1 night in Mar 2024

10/10 Excellent

Mirko Thomas

Stayed 5 nights in Dec 2023

10/10 Excellent

vincent

Stayed 1 night in Oct 2023

10/10 Excellent

Micaela, Alamo

Stayed 1 night in Oct 2023

10/10 Excellent

Ulf

Stayed 2 nights in Sep 2023

10/10 Excellent

Kwoon I

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay second time, Happy
Stayed 6 nights in Aug 2023

10/10 Excellent

Carlos, san antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 1 night in Sep 2023

10/10 Excellent

Siobhan

Stayed 1 night in Sep 2023

10/10 Excellent

Shani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything at The Hotel was exceptional. Nothing was too much trouble. All staff were kind and helpful and made our stay wonderful thank you all
Stayed 4 nights in Jul 2023

10/10 Excellent

Cristina

Stayed 4 nights in Jul 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
A lot to improve
Room was not ready at 4.30pm Had to wait 45 min to have a coffee in the morning Shower had a terrible smell
Stayed 1 night in Jul 2023

10/10 Excellent

Micaela, Alamo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my third stay at the Hotel du Palais in Biarritz and my best stay. The staff was warm, welcoming, and they remembered me from my last two visits. My husband and I felt well cared for and respected. I don't know if we received a room upgrade, but it felt like we did because we had a room with beautiful views of the city and ocean. Dinner on the terrace last night, with the ocean and sunset, were a definite plus!
Stayed 1 night in Jun 2023