The hotel was smelly, dirty and had terrible staff morale, especially from the management. We experienced: terrible plumbing smell throughout the accommodation (like sewerage), no TV controller (therefore no TV), dirty bathroom floor, broken curtains, rain leaking into bathroom, shower leaking onto toilet area, no WiFi in room, incomplete restaurant menu, rude ski shop attendant, old, dirty ski equipment: ill-fitting helmet, unmatched ski poles, kept waiting by manager who wouldn't help because he was 'asleep' (8.15am-10.00am). I'll never go back again.