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The Hermitage Hotel Mount Cook

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hermitage Hotel Mount Cook

Front of property
Front of property
Superior Twin Room, Mountain View
Breakfast area
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999
  • Sir Edmund Hillary Alpine Centre
    1 min walk
  • Mount Cook National Park
    1 min walk
  • Old Mountaineers' Cafe, Bar and Restaurant
    4 min walk
  • Mount Cook (MON)
    7 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Double Room, Mountain View

Standard Double Room, Mountain View

Standard Double Room, Mountain View

  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Mount Cook

When you stay at The Hermitage Hotel Mount Cook in Mount Cook, you'll be in a national park, just steps from Te Wahipounamu and Sir Edmund Hillary Alpine Centre. .This luxury hotel is 0.1 mi (0.1 km) from Mount Cook National Park and 0.3 mi (0.5 km) from Aoraki / Mount Cook Visitor Center.

What's nearby

  • Sir Edmund Hillary Alpine Centre - 1 min walk
  • Mount Cook National Park - 1 min walk
  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Tasman Lake - 10 min drive

Restaurants

  • ‪Old Mountaineers' Cafe, Bar and Restaurant - ‬4 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury hotel with 2 restaurants and a 24-hour front desk
The Hermitage Hotel Mount Cook offers 164 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 164 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones and electric kettles, and housekeeping is provided daily.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Grab a bite to eat at Alpine Restaruant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Alpine Restaruant - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
Panorama Room - Onsite restaurant. Reservations are required. Open daily.
Snowline Bar - Onsite bar. Open daily.
Sir Edmund Hillary Cafe - Onsite café. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Snowline Bar
  • Sir Edmund Hillary Cafe

Things to do

  • Bike rentals
  • Hiking/biking trails
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Fridge (on request)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Low-height worktop and sink
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Fridge (on request)

More

  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 28.0 per night

Payment types

Important information

Optional extras

  • Rollaway bed fee: NZD 28.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

A car is required for transportation to and from this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

The Hermitage Hotel Mount Cook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zahia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for all Mt Cook related activities. The room was spacious, and the view of the mountain incredible. We had a snowstorm overnight and staff were incredibly helpful with providing us with advice and scrapers to remove the snow. Also the buffet dinner was one of the best I've ever had. So much variety and well worth the expense. Would definitely stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Dexter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time. When we were snowed in the hotel was very accomodating with a room for another night and made us feel very welcome. Would stay here again and recommend it to others also
Stayed 1 night in Sep 2024

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ann

We had dietary unique medical dietary requirements for a very low fat diet chef spoke to us directly to fully understand and a bespoke meal was prepared as the it was a buffet dinner we were only charged half the normal rate.
Stayed 1 night in Sep 2024

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location great view, buffet breakfast and dinner great value
Stayed 2 nights in Aug 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Janene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such beautiful scenery and beds were super comfy. Alpine restaurant had lots of variety and the beef and pork were superb.
Stayed 1 night in Jul 2024

10/10 Excellent

Lyndal

Travelled with family
Liked: Cleanliness
Disliked: Amenities
You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.
Stayed 1 night in Jul 2024

2/10 Terrible

Kwok Wei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away. Do your day trip to mount cook instead. The buffet at alpine restaurant was terrible. The room and hotel look like it hasn’t been upgraded since the 1980s. There are stains on the floor carpet and you can hear the spring from the mattress when you sleep. Not a good experience at all, avoid at all cost. Not worth it even at half the room rate.
Stayed 1 night in Jun 2024

10/10 Excellent

Lee Xin Zhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to have a getaway from urban living Abit costly but good to some quiet time midway to queenstown from Christchurch or vice versa. Get here via great sights tour if needed
Stayed 1 night in Jun 2024

10/10 Excellent

horacio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel to stay at Mount Cook. Nice facility at the base on Mount Cook with beautiful views. Friendly staff and all you need to enjoy nature around Mount Cook.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Weekend break
Great
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot- views were amazing. An older hotel but nicely appointed.
Stayed 1 night in May 2024

4/10 Poor

Catalina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building is overpriced for what it is, same as the restaurants, they take seriously that they are the only facility in Mount cook and take advantage to rip people off, buffet dinner for guests still extra $79 which is ridiculous. The hotel is old and smells, the TV has 0 signal and it was impossible to watch anything which is bad considering there is nothing to do at night around the area. The place should at least have smart tvs. The bathrooms are small. For 3 people we paid $999 for 2 nights which for that price I would have expected so much more. I would definitely not stay again in this place Don’t let yourself fool by the pictures online, it’s nothing like that. Only positive part is staff was friendly and the view of the hotel was nice.
Stayed 2 nights in May 2024

8/10 Good

Sudhir, Herndon

Travelled with partner
Liked: Amenities
Great views but an ageing hotel
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay..
Amazing location with superb staff - buffet dinner was fabulous.
Stayed 1 night in May 2024

8/10 Good

Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Great hotel at Mt. Cook!
The location is perfect! The room is with great views! One can gaze stars right out of the building! The buffet dinner is high quality!
Stayed 1 night in Jan 2024

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Location was spectacular! Our room wasn’t ready when we arrived so we went for a hike. The room was pretty standard and the bathroom a little dated but the view made you forgot about all that. Not sure you would get a view like that anywhere in the world!
Stayed 1 night in Jan 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Stayed 1 night in Dec 2023

10/10 Excellent

kanchana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

yujing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok.
Stayed 2 nights in Aug 2023