We had a day out, and our room never got cleaned. We had to call front desk around 8 pm when we got back from the city. We needed towels, toilet paper, and tissues and at least for the trash to be taken out. The front desk staff was very rude and said nothing he could do about it. He said someone will be up to give us towels and someone did come eventually, about over an hour later which is now almost 9.30pm, with those items ln hand, but we had to take care of the garbage ourselves, and was told to leave the garbage and dirty towels in the hallway. This hotel was not cheap and was rated high, so i am very disappointed. Other than that the stay was fine.