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Grupotel Alcudia Pins

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grupotel Alcudia Pins

6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Sundeck
On the beach, white sand
Snack bar
In-room safe, desk, blackout curtains, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Playa de Muro
    6 min walk
  • Es Comú
    9 min walk
  • Albufera Natural Park
    3 min drive
  • Palma de Mallorca (PMI)
    54 min drive

Room options

View all photos for Double Family (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (3 Adults)

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Double Family (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Double Family (1 Adult)

In-room safe, desk, blackout curtains, free WiFi

Double Family (1 Adult)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Apartment, 2 Bedrooms (3 adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (3 adults)

  • Partial sea view
  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 1 child)

  • Sleeps 3
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (4 adults)

  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Family (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults)

  • Partial sea view
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (3 Adults)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 3 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 3 children)

  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 2 children)

  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Family (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults + 1 child)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

About the area

Muro

When you stay at Grupotel Alcudia Pins in Muro, you'll be on the beach, within a 15-minute drive of Playa de Muro and Alcúdia Beach. .This family-friendly hotel is 10.9 mi (17.6 km) from Pollensa Port and 0.4 mi (0.6 km) from Es Comú.

What's nearby

  • Playa de Muro - 6 min walk - 0.5 km
  • Albufera Natural Park - 3 min drive - 2.1 km
  • Playa de Can Picafort - 8 min drive - 3.8 km
  • Alcúdia Port - 10 min drive - 7.4 km
  • Alcúdia Beach - 13 min drive - 4.9 km

Getting around

  • Muro Station - 19 min drive
  • Palma de Mallorca Airport (PMI) - 54 min drive

Restaurants

  • ‪Cafeteria Playa Ca'n Picafort - ‬4 min drive
  • ‪Vinicius - ‬4 min drive
  • ‪Willy - ‬4 min drive
  • ‪Barracuda Bar - ‬4 min drive
  • ‪Jamaica Cocktail Bar - ‬4 min drive

About this property

Grupotel Alcudia Pins

Family-friendly hotel with 5 restaurants and 6 outdoor pools
Grupotel Alcudia Pins offers 598 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with deep soaking bathtubs, designer toiletries, and hair dryers. This Muro hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 598 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided once per stay.
Dip into one of the 6 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at Bufet principal, one of the hotel's 5 restaurants. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bufet principal - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, German, Norwegian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 14.00-14.00 for adults and EUR 7.00-7.00 for children
  • 5 restaurants
  • 2 poolside bars and 3 bars/lounges

Restaurants on site

  • Bufet principal
  • Green & Grill
  • Taverna
  • La Bambola
  • The Garden BBQ

Things to do

  • 6 outdoor pools
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Playground
  • Shopping
  • A hot tub

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini fridge
  • Toaster

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number H-PM-2637

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Grupotel Alcudia Pins Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 18 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 6 out of 94 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

massoud

Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024

4/10 Poor

Denis

Travelled with partner
Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 7 nights in Aug 2023

6/10 Okay

Rocio

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Stayed 4 nights in Jul 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022

10/10 Excellent

Simon

Stayed 3 nights in Aug 2022

6/10 Okay

Christina

Liked: Staff & service, room comfort
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy. The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery. Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places. The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
Stayed 4 nights in Jun 2019

10/10 Excellent

Pau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Volveremos sin duda
Stayed 3 nights in Aug 2024

2/10 Terrible

Malin

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SÉJOUR HORRIBLE
On devait avoir un logement avec vue sur la grande piscine en étage on s est retrouvé au rdc j avais précisé loin des ascenseurs pour être au calme c était tellement bruyant que nous nous sommes pas reposé !!! Au final votre Apart hôtel était nul et pourtant on est pas chiant d habitude
Stayed 7 nights in Aug 2024

6/10 Okay

Ruth-Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Alcudia pins
Veldig små og trange rom. Såvidt man kunne gå forbi sengen. Passer for 2 personer, ikke en familie på 4. Dårlig renhold rundt bassengområdet og fellestoaletter.
Stayed 11 nights in Aug 2024

2/10 Terrible

Manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
BUEN HOTEL PARA PERSONAS SIN NARIZ
El hotel está bien, le falta un poco de mantenimiento en algunas áreas comunes. En las noches toda la zona tiene un fuerte olor a heces que no te permite caminar por las áreas comunes o bien utilizar el balcón, las habitaciones se pasa es olor fecal, este olor comienza a las 11 en punto PM y dura hasta las 6 am que es cuando cambia el viento, ES HORRIBLE , y la respuesta del hotel es que es un problema de la planta de tratamiento que tiene la zona lo cual afecta a todos los hoteles, está info está en internet “mal olor en Platja muro” si bien no es un problema del hotel directamente , afecta directamente a los huéspedes y trabajadores los cuales también se quejan de tener que dormir todas las noches con el olor a heces que es más fuerte de lo que podrían llegar a imaginar. las toallas se cambian solo los lunes y jueves, si las quieres cambiar antes como para además del olor a heces no tener olor a humedad debes pagar 1 euro por toalla. la piscina la cierran a las 6 PM y se oscurece a las 10 PM.
Stayed 4 nights in Aug 2024

4/10 Poor

Nataliia

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Kristel Furset

Stayed 7 nights in Jul 2024

8/10 Good

Alberto

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
El hotel está muy bien, restaurante a nivel de 5 estrellas. Por ponerle un pero, que todo está enfocado al extranjero. La media pensión es desayuno y cena, sin posibilidad de cambio por comida y el horario de la cena es de 17 a 21. La piscina se cierra a las 18. Los empleados de la animación del hotel no saben castellano.
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 6 nights in Jul 2024