4/10 Poor
Heather
Travelled with partner
25 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were so excited to visit Carberry. Then we ended up in hospital for a medical emergency. After leaving hospital we looked forward to a restful stay at the Carberry, afternnon tea, exploring the library and relaxing in the music room.
We hadn't eaten all day but the bar kitchen had closed early. The staff were so helpful trying to grt us takeout but the wait was long so we went to bed.
When we checkef in, I asked to reserve tea for the next day and was told no, there was an all day princess event for 120 little girls qnd boys plus families.l This was the first time we had heard of this event.
The next say the music room, library common areas were closed to guests during this event. The bar (no Wifi) and restaurants were open at set hours. My husband ended up staying in our room. I watched the woman at reception take bar orders,
I sat in a small area near the garden trying to
make arrqngements to return home due to his illness.
I did communicate our concerns and was told it they often have events and we could have gone to the bar or outside to the grounds (it was too cold to sit outside.)
I hope by sharing this feedback that Carberry will let guests know in advance if there are events that will restrict amemities and services and offer discounted rates during these times.
Thank you.
Heather
Stayed 2 nights in Oct 2024