Comfortable nice place to stay, with one very large snag. You apparently CANNOT book this hotel through Hotels.com. They will ask you to call Hotels.com to get a refund so that so you pay them directly. So I spent about 6 hours of my stay on the phone with rude Hotels.com staff and going back and forth between them and hotel management trying to figure out an issue that should NOT be the responsibility of the consumer. I was told there was no financial relationship between the two and that Hotels.com could not pay Dove Nest for the booking. I, then became the mediator between the two, trying to resolve an issue that was not mine to resolve. I was then told to not use Hotels.com to book this hotel, as if I should have had prior knowledge that this fiasco would happen. Do not book this hotel unless you want to waste your time trying to explain that if a booking is listed on a booking portal, it generally means that they have a business relationship and that if they do not, that they should be all hands on deck because a very reputable website is stealing from them. I had twelve hours to rest and finally have access to internet to get some work done - 6 of which were spent correcting mistakes made by hotel management and Hotels.com