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All good except for two
1. Swiming pool hours start at 11am: 11am is time to check out. Most other hotels start at 6 or 7am.
2. Breakfast: items were rather limited both for Korean and Western. For the quality of the hotel, the guests would expect matching breakfast quality.
Our room met the needs of hosting 6 people. There was adequate space for each and the ability to have individual privacy when needed. Hotel staff was attentive to our needs and requests, and were always friendly and courteous. The suite we had definitely needs a remodel and we had a leaking ceiling in one room. The staff addressed the leak and helped us to utilize another room in another suite as they could not repair the leak at that time.
I booked via the hotel, ended up with an old-fashioned outdated serviced apartment away from the main hotel - this is misrepresentation of the hotel. Expedia needs to fixed this with the hotel.
No toiletries, no clean-up room available. Apartment is from the 70’s, old, ugly and dusty. Furnitures were old and dirty. Aircon was not working, not cold. P
No room service, lobby concierge was horrible, poor customer service. No restaurants nothing.
I regret booking and staying at this hotel; the worst hotel accommodation in my overseas holidays experience.
Lik Chian, Eugene
Stayed 10 nights in May 2023
2/10 Terrible
Vincent
Business traveller
28 May 2023
Disliked: Staff & service
After I reserved and paid for a executive hotel room in this hotel, they tried to put me in the residence building claiming that hotel rooms are full. I need to carry my luggage downhill and uphill between the hotel and the resident building. Worst off is that the resident building does not have internet access. After I refused to check in the resident building, the hotel suddenly had a room for me. It’s one of my worst check in experience.