My family had an extremely bad experience during our stay at the hotel due to the following reasons:
Ants all over the room after we checked in at night. Notified the front desk and were told to move to another room.
After we moved the following day we found a big spider in the washroom, the toilet was leaking all night, and sleeping was very difficult for the family.
The following morning, I notified the front desk manager – AJ, about our experience and what we had gone through.
AJ was not willing to listen to our concerns and was very abrupt and did not show normal hospitality as a manager, when I asked him to make some concession to our room rates.
He was loud, obnoxious and hostile and showed no apathy for our complaint as a customer.
We would not recommend anyone to stay in that hotel