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Palazzo Firenze

4.0 star property

Photo gallery for Palazzo Firenze

Terrace/patio
Poolside bar
Front of property
Classic Double Room
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
16 Via Firenze, Naples, NA, 80134
  • Molo Beverello Port
    ‪4 min drive‬
  • Via Toledo
    ‪4 min drive‬
  • Port of Naples
    ‪5 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪59 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Minibar, in-room safe, soundproofing, free WiFi

Superior Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Suite

Suite

Suite

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

View from room

Starhotels Terminus

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1008)
The price is NZ$493
for 1 room
includes taxes & fees
5 May - 6 May
Starhotels Terminus

About the area

Naples

With a stay at Palazzo Firenze in Naples (Naples City Centre), you'll be within a 5-minute drive of Molo Beverello Port and Via Toledo. .This hotel is 0.4 mi (0.7 km) from Spaccanapoli and 2.2 mi (3.6 km) from Port of Naples.

What's nearby

  • Spaccanapoli - 8 min walk - 0.7 km
  • Naples Underground - 17 min walk - 1.4 km
  • Molo Beverello Port - 4 min drive - 3.9 km
  • Via Toledo - 4 min drive - 3.2 km
  • Port of Naples - 5 min drive - 3.6 km

Getting around

  • Piazza Garibaldi Station - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples Intl. Airport (NAP) - 59 min drive

Restaurants

  • ‪Caffè Mexico - ‬4 min walk
  • ‪Gran Caffè Novara SRL - ‬3 min walk
  • ‪I Sapori di Parthenope - ‬2 min walk
  • ‪Pasticceria Eredi Carraturo - ‬3 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Palazzo Firenze

Hotel with free breakfast, a short walk to Spaccanapoli
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 40 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at Palazzo Firenze, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Palazzo Firenze - This restaurant specializes in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 30 per day (10 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number IT063049C2WYLNFBCC

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Palazzo Firenze Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 434 reviews
Rating 8 - Good. 137 out of 434 reviews
Rating 6 - Okay. 39 out of 434 reviews
Rating 4 - Poor. 12 out of 434 reviews
Rating 2 - Terrible. 12 out of 434 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel.

We highly recommend your hotel. Staff was friendly and efficient. We would definitely stay here again. One minor issue - the bathroom door squeaked loudly. All in all we tremendously enjoyed our stay. Super location.
Stayed 3 nights in Jan 2025

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, however it was did that they had a key where you leave it at the front desk when you leave and pick it up when you come back. Seems it’s stuck in the 1960’s that way as this is what you seem in the old movies. In addition the wifi in my room did not work. On occasion I would get 1 bar and but usually nothing.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Very clean and well kept property

It was overall a good experience. From the time we checked in, Mauricio was very helpful and the front desk people were very helpful to us. Bartenders and breakfast servers was very friendly and helpful. However, there was one guy named, Francesco (front desk) who was not friendly and won’t even look at you. We saw him on the 2nd day we were asking for our keys but he didn’t smile or look but almost threw the keys to us. We thought he was just having a bad day but the next and the following days he was looking very pissed even to other guests. We thought he is in the wrong industry working. We know how the other workers or the company in general would be affected with one single bad review. We value how the hotel is keeping its quality and cleanliness despite the location which is a very chaotic outside. I still feel that the hotel deserves a 4 star rating even with the bad experience with Francesco. Thank you again for the warm hospitality.
Stayed 3 nights in Jan 2025

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice with polite and helpful employees. Area is not the best. A bit dirty, with many homeless. Conveniently close to transportation however.
Stayed 2 nights in Jan 2024

6/10 Okay

PIYUSH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property and service both were good once you enter the property. Problem is that it is in the heart of real dump, trash and homeless people all around right across. Makes you feel unsafe.
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel in a bad neighborhood

This hotel is about a 5 min walk from Naples Central train station. Having traveled to many countries in Europe, the area around the station was by far the scariest and dirtiest. This atmosphere holds true for the neighborhood around the hotel -- police were readily patrolling the area. The good: the hotel is clean and has a great breakfast. The staff was nice, moving us to a quieter courtyard room due to the noisy street. I would not come here again, solely due to the area. If you don't mind the shady area, this is a great train station hotel in which to stay.
Stayed 3 nights in Dec 2024

8/10 Good

Carol

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was comfortable and the breakfast was good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul, Oxford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and proactive staff, very helpful. A good and comfortable hotel, situated one street away from Piazza Garibaldi so very conveniently located for trains, coaches and airport bus, although the streets outside are a little sketchy. Room could have done with a little more storage space for clothes. Breakfast buffet was very good.
Stayed 3 nights in Nov 2024

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So go to location is great very close to the station and very close to everything you need. The problem is neighborhood a little rough, but never had an issue with anyone.
Stayed 3 nights in Nov 2024

10/10 Excellent

Fabio

Stayed 2 nights in Nov 2024

4/10 Poor

David, Woodstock

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Within a 8 minutes of train station. Internet connection was problematic…had to go to the bar or stand in hallway by the elevator for a connection. One staff said they are working at fixing it, while others didn’t know of problem. Nice breakfast buffet. Few restaurants in area. Comfort was okay though pillows were underwhelming. Wouldn’t book again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel in a terrible area

Hotel staff were fabulous. Warm, welcoming and friendly. They went above and beyond to make sure you have a good experience. The room itself was also very nice. Unfortunately it is not in a nice area. Did not feel safe walking around that part of Naples.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

8/10 Good

Elissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location. Hotel is comfortable and staff are helpful. I would recommend it to others.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Palazzo Firenze is a beautiful property located centrally in Naples. Excellent staff and beautiful rooms. The breakfast was outstanding. Highly recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Lucia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower area needs to be sealed because the water flooded in the room. Staff at the hotel very professional, welcoming, excellent staff.
Stayed 1 night in Oct 2024

8/10 Good

Lars

Stayed 4 nights in Oct 2024

4/10 Poor

Jacquelyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bathroom and Tub was fabulous.
Stayed 2 nights in Oct 2024

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and breakfast was great nice assortment.
Stayed 3 nights in Oct 2024

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 9 nights in Oct 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was 2 ladies traveling together. The area did not feel safe.
Stayed 1 night in Oct 2024

10/10 Excellent

sylvia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent brand new hotel 3 blocks from the train station. Superb staff/service. Good breakfast. Incredible shower!!! Highly recommended! 10/10!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Marina

Stayed 1 night in Oct 2024

8/10 Good

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except internet signal did not reach our room 205
Stayed 1 night in Oct 2024