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Caption by Hyatt Downtown Nashville/The Gulch

3.0 star property

Photo gallery for Caption by Hyatt Downtown Nashville/The Gulch

Exterior
Lobby
Lobby
Hypo-allergenic bedding, in-room safe, blackout curtains
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping
  • Parking available
  • Pet-friendly

Explore the area

Map
118 12th Avenue South, Nashville, TN, 37203
  • Broadway
    ‪9 min walk‬
  • Bridgestone Arena
    ‪11 min walk‬
  • Music City Center
    ‪15 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Roll-in Shower

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Room, 1 King Bed (High Floor)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed (High Floor)

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds (High Floor)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Room, 1 King Bed

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Nashville

Located in Nashville (Downtown Nashville), Caption by Hyatt Downtown Nashville/The Gulch is within a 15-minute walk of Broadway and Bridgestone Arena. .This hotel is 0.8 mi (1.2 km) from Music City Center and 0.6 mi (1 km) from Ryman Auditorium.

What's nearby

  • Broadway - 9 min walk - 0.8 km
  • Bridgestone Arena - 11 min walk - 1.0 km
  • Ryman Auditorium - 12 min walk - 1.1 km
  • Music City Center - 15 min walk - 1.3 km
  • Vanderbilt University - 17 min walk - 1.5 km

Getting around

  • Nashville Riverfront Station - 16 min walk
  • Nashville International Airport (BNA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Milk and Honey Nashville - ‬6 min walk
  • ‪Pins Mechanical Co. - ‬5 min walk
  • ‪Biscuit Love - ‬9 min walk
  • ‪Harriet's Rooftop - ‬9 min walk

About this property

Caption by Hyatt Downtown Nashville/The Gulch

Hotel with a fitness center, a short walk to Broadway
Caption by Hyatt Downtown Nashville/The Gulch offers 210 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Stay in one of 210 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, hair dryers, and toothbrushes and toothpaste. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
At Caption by Hyatt Downtown Nashville/The Gulch, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Caption by Hyatt Downtown Nashville/The Gulch has a restaurant on site.

Languages

Arabic, English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 40 for adults and USD 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay)
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 40 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Caption BY Hyatt Downtown Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel
Caption by Hyatt Downtown Nashville/The Gulch Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel Nashville

Caption by Hyatt Downtown Nashville/The Gulch Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 247 reviews
Rating 8 - Good. 43 out of 247 reviews
Rating 6 - Okay. 20 out of 247 reviews
Rating 4 - Poor. 6 out of 247 reviews
Rating 2 - Terrible. 4 out of 247 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night stay

Wonderful stay. Husband and I had a date night out, property is in a great location. We were greeted at check in by Kelvin, he was so friendly and answered any questions we had. Our room had a spectacular view. Everything in the room was spotless and perfect
Stayed 1 night in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

Review

The bed was very uncomfortable. Also, it was weird only having a comforter, and no sheets. Otherwise, all good.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Stayed 3 nights in Jan 2025

4/10 Poor

Claudia

Travelled with group
Disliked: Property conditions & facilities, room comfort

very poor

Room was dark. Lights in room did not work. Power outlets did not work. Maintenance came and looked at the issue but did nothing.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to Broadway Staff was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean for the price and location
Stayed 2 nights in Jan 2025

10/10 Excellent

JEFFERY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to downtown without the traffic and noise
Stayed 2 nights in Jan 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was incredible clean and very comfortable. The staff were all incredibly nice, helpful, and accommodating. Also, for the location, the price wasn’t bad at all! I will most likely stay here when I’m in Nashville for the foreseeable future. 10/10 stars!
Stayed 3 nights in Jan 2025

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

JESSICA

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Ti, Brooklyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service at the hotel was a mess. We parked our car in valet the night before because it was the only parking available. We got up super early the next morning to get a head start on our cross country trip. There was no one at the supposed 24/7 front desk. I had to ask a kitchen staff to find someone to help us. After waiting for 45 minutes, someone finally came over. I gave her our valet ticket and she kept us waiting for another 20 minutes. Finally I asked again when are we getting our car, she laughed and said, “oh I didn’t know you are waiting for your car. Our valet doesn’t start work for another hour.” By that time we were already an hour behind schedule. Then we were told that our valet did not put our parking spot on the ticket so we would have to lug all of luggage into the garage and walk ard a 3 floor garage to find our car.
Stayed 1 night in Dec 2024

4/10 Poor

Ramanath

Business traveller
Disliked: Cleanliness, staff & service, amenities
The blankets and floor are not clean and I requested room service but after the service also it was not great
Stayed 3 nights in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Terry

Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Travelled with partner
Valet 👎
Stayed 2 nights in Jan 2025

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Jan 2025

2/10 Terrible

Christine

Liked: Cleanliness
Nothing on Expedia mentioned a $55 / night Valet service, that was mandatory. Rooms were chic, but very small. Went down for breakfast the next morning, and should have brought my wallet! Very disappointed for the money they were charging.
Stayed 2 nights in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Stayed 4 nights in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice new building, close to the loop
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Caption is a beautiful hotel, and it does not hurt that it is brand spanking new. The staff was warm and friendly from check in to check out. The rooms were well laid out and everything from the linens to the towels felt like they were being used for the first time. Lots of meal options down Broadway, with no more than a 15 minute walk. That part of the city felt safe and was very clean. There were a few unhoused people along the way, but even they were extremely polite and not at all aggressive. We had a great stay there. Will be back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Dec 2024