we were already in Chattooga tn we had already been on the road over 2 hours when i received a call that they had to cancel my reservation due to a motel emergency no explication just they would refund my money, my son gets on the phone with them told them we are traveling with 2 small children and we are a hour away with no place to stay, so they found us the quality inn except it was just 1 bed, still had to pay it should have been comped, i ,made the reservation over 3 weeks ago, pretty stressful for a senior citizen, the Quality Inn was great, i was just lucky the sold out right after we arrived.