The host is very friendly and accommodating. We didn’t speak Spanish, but with Google Translator we communicated fine. He also has a taxi service so it was convenient for us to get back to the airport. The hostel is not in the center of Puerto Natales, about a 15 minutes walk, but only a few minutes of walk from the Bus Terminal. It was a very good location as we needed to take a 7 am bus to start our W trek.