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Hotel Big Sur

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Big Sur

Living area
Living area
Standard Twin Room
Standard Double Room
Front of property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Free WiFi

Explore the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Última Esperanza Fjord
    1 min walk
  • Costanera
    3 min walk
  • Pachamama
    3 min walk
  • Puerto Natales (PNT-Teniente J. Gallardo)
    20 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

Similar properties

Front of property

Hotel Costaustralis

Breakfast included
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (439)
The price is NZ$365
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Costaustralis

About the area

Puerto Natales

When you a stay at Hotel Big Sur in Natales, you'll be near the airport, within a 5-minute walk of Última Esperanza Fjord and Costanera. .This hotel is 0.5 mi (0.8 km) from Old Pier and 0.6 mi (0.9 km) from History Museum.

What's nearby

  • Costanera - 3 min walk
  • History Museum - 3 min walk
  • Puerto Natales Casino - 6 min walk
  • Plaza de Armas - 7 min walk
  • Mirador Cerro Dorotea - 18 min walk

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

Hotel in Natales with free breakfast and a 24-hour front desk
Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include showers. Housekeeping is provided daily.
Make yourself at home in one of the 30 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include phones, and housekeeping is provided daily.
Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • Free daily reception
  • Coffee/tea in a common area

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Shower
  • Towels

More

  • Guidebooks/recommendations
  • Local maps
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Hotel Big Sur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 93 reviews" "
Rating 8 - Good. 26 out of 93 reviews" "
Rating 6 - Okay. 10 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 5 out of 93 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and cozy rooms.
Stayed 1 night in Mar 2024

4/10 Poor

Helen

Disliked: Cleanliness, room comfort
This place is SO loud. The hallways are terrible. If you are exhausted after trekking, or wanting a relaxing retreat, this isn’t a place for you. If you are wanting a place to literally rest your head and nothing else, first up and last home, you’ll be fine. Otherwise you’ll be awoken. Many bugs and no air con too. Also no tv
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Vivian

Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple hotel
Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
Stayed 2 nights in Feb 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in Feb 2024

8/10 Good

Avelaine

Liked: Cleanliness, amenities
Disliked: Staff & service
Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Stayed 3 nights in Jan 2024

6/10 Okay

Wan-Ting

Stayed 5 nights in Jan 2024

10/10 Excellent

Zhaohui, Paoli

Stayed 1 night in Dec 2023

8/10 Good

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, this is a good stay the day before and after trekking in Torres del Paine. It has the essentials after doing the W or O circuit: bed and bathroom. The room is a tight comfortable for 2. Hope you are very comfortable if sharing as the bathroom door is farm door and it’s very tight. The walls are paper thin, so noise from every direction including the outside street. They store luggage if you’re doing the Torres del Pain trek for multiple days. Overall, the bed is comfortable and bathroom is clean. Like most, highly recommend for the price to use this hotel as a rest before and after the trek.
Stayed 1 night in Dec 2023

10/10 Excellent

emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 6 stars if that was an option. Wonderful location, fantastic and helpful staff, updated accommodations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, walkable, and close to the water.
Stayed 1 night in Dec 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Liked: Property conditions & facilities
Puerto Natales 12/15/23
The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Stayed 2 nights in Dec 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelsey

Stayed 3 nights in Dec 2023

8/10 Good

Corene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely surprise when you check in to the hotel and find your room in a modern architect design eco friendly building. Don’t judge what you see from the street!! Rooms were fabulous and we loved that we could watch Netflix as I was very ill at this point. Breakfast was sparse but adequate. Access to tea and coffee was very poor. The staff were great. I would recommend this place as it is also very convenient to everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Brand new, very clean, modern farmhouse style. Only downside was the internet and the walls are paper thin. You could hear everything in the adjacent room. Aside from that I would recommend. Rosiel at the front desk is the best
Stayed 1 night in Nov 2023

8/10 Good

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 4 nights in Nov 2023