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Kau Lodge

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kau Lodge

Front of property
Hiking
Standard Double or Twin Room
Kayaking
Coffee shop

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Parking included
  • Breakfast included
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Pedro Montt 161, Natales, Magallanes, 6160000
  • Costanera
    1 min walk
  • Última Esperanza Fjord
    1 min walk
  • Old Pier
    2 min walk
  • Puerto Natales (PNT-Teniente J. Gallardo)
    20 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Ocean view
  • Sleeps 2
  • 1 Twin Bunk Bed

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Room

Hotel Big Sur

Breakfast included
Free WiFi
Housekeeping
24/7 front desk
4.3 out of 5, Excellent, (93)
The price is NZ$256
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Big Sur

About the area

Puerto Natales

With a stay at Kau Lodge in Natales, you'll be just steps from Costanera and Última Esperanza Fjord. .This lodge is 0.3 mi (0.4 km) from Old Pier and 0.3 mi (0.5 km) from Puerto Natales Casino.
View more Lodges in Puerto NatalesOpens in a new window

What's nearby

  • Costanera - 1 min walk
  • Puerto Natales Casino - 3 min walk
  • History Museum - 6 min walk
  • Plaza de Armas - 7 min walk
  • Mirador Cerro Dorotea - 11 min walk

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Pizzeria Mesita Grande - ‬7 min walk
  • ‪Asador Patagónico - ‬7 min walk
  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬7 min walk
  • ‪Pampa Restobar - ‬6 min walk

About this property

Kau Lodge

Lodge in Natales with free breakfast and a coffee shop
Kau Lodge offers 9 accommodations with complimentary bottled water and hair dryers. This Natales lodge provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.
Make yourself at home in one of the 9 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include complimentary bottled water, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant or snacks in the lodge's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 10 AM.
Featured amenities include express check-out and coffee/tea in a common area. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7 AM and 10 AM.
Kau Lodge has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free off-site parking within 33 ft
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Snack bar/deli

Guest services

  • Daily housekeeping
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 8:00 PM)
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between March 31 and December 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Kau Lodge Puerto Natales
Kau Lodge
Kau Puerto Natales
Kau Lodge Natales
Kau Natales
Kau Lodge Lodge
Kau Lodge Natales
Kau Lodge Lodge Natales

Kau Lodge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cozy room. It happened to be a great location for our Torres del Paine tour, as we were the last to be picked up in the morning and the first to be dropped off in the afternoon. The staff was especially polite and helpful. It looks like they are repainting the exterior, which must take a beating from the wind and rain.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lilliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 night at Kau lodge as we transitioned from Patagonia to Chiloé during our travels. We arrived on a rainy Wednesday evening, and to our surprise their cafe is closed weekly on Wednesdays. Their location is not too far from the Plaza de Armas, which has many restaurants and shops near by. The staff was friendly and went out of their way to accomodate an early breakfast for us the next day. Our room was plenty of space for two, and we had an amazing view out to the gulf. Overall exactly what we needed to catch some rest before a full day of travel. One downside for any light sleepers out there is rooms with a view could be a bit noisy from the Avenida Pedro Montt traffic.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The Kau Lodge is a great place to stay. Right kn the ocean, an awesome cafe and outdoors shop on the first floor and the staff is super accompdating to your needs. They ordered us a taxi transfer to the airport, let us store our bags when we did the W trek and we even checked in really late at night and someone was there to help us. The included breakfast was medicore and the rooms a tad small but everything was cozy and comfy and its super close to downtown and other restaurants.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We ended up booking Kau Lodge last minute after high winds cancelled our trip down Rio Serrano. It was so clean and comfy with great views of the water. Breakfast was very good and they have real coffee. Big thanks to the hotel staff who helped us a ton with getting taxis and holding our luggage. We stayed in three different places in Puerto Natales (weskar lodge and the garden domes) and Kau is our favorite.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real cozy place and beautiful location. The staff was super friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I expected from the pictures and description. The rooms are small - very hostel like - comfortable. Staff were great and coffee shop has wonderful desserts.
Stayed 1 night in Mar 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. We stayed a night before going into Torres Del Paine.
Stayed 1 night in Jan 2018

10/10 Excellent

Hesam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here the night before and after the W-trek. Highly recommend it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

John Lubigan, Orlando, FL

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Staff with bad attitude
Let's start with check in counter, i arrived at 1:20pm on 09 February and approached the reception to maybe check in early, she said "oh, check in is at 2pm!" without saying "i'm sorry that you can't check in yet". So, at exactly 2pm I approached the same lady and she asked me what I want, as if she didn't recognize me like there are more than 1 Asian guy in that hotel. Anyway, i said i'm checking in. She said: "can you give us another 10 minutes?" Later that night I went out to the common area on the second floor because wifi is soooo poor inside my room. I listened to a 35-second voice recorded message of my friend on my phone and put in speaker so i can write what she was saying but the receptionist asked me to not put it in speaker as other rooms are occupied, though it wasn't loud at all. anyway, her voice was louder than when i put my phone on speaker. The next day for breakfast, it was free. That was good. The lady at the check-in counter told me to sit on one of the chairs in the restaurant and someone will be there. i waited 5 minutes and the server just keeps going back and forth cleaning other tables. i finally told the server, i'm having breakfast. and she said: "go!" which means it's self-service. I did not know, i'm the only one there at that time. She should at least asked me because i'm sitting there and i'm the only guest there at the restaurant. And there's no egg! Definitely not staying there again!

8/10 Good

Ula, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lodge & location
We stayed at Kau 2 nights: 1 night before our trek to Torres del Paine and 1 after. We enjoyed both nights very much. The lodge and room decor is very cozy and the staff accommodating. We checked in pretty late on our first night and were met by a lovely older gentleman who expected us. He promptly checked us in so we can get some rest before our trek. The beds are very comfortable and the rooms clean. The walls are a bit thin and the lodge faces the outside street so you can hear some of the other guests and outside traffic. Not a huge issue at all. Also, if you want a blow dryer, they have a couple of floaters so ask for them at the desk (and return after use for other guests to use, please). Also, no TVs in room, which in our case, was perfectly ok. We also left half of our belongings at the lodge for a week during our trek with no issues. All very easy and very enjoyable experience. Definitely recommend.

6/10 Okay

Bulu, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good view
Hotel is on the main road and close to the center of town. Room was good and decore was unique. Front desk staff was not helpful at all. Breakfast was so so. No eggs served unless you asked for it. No where on the breakfast information board it mansions that you can have eggs in buffet breakfast. We asked one time in our three nights stay, lady seemed extremely upset that she had to get up to fix us an egg. Not a good or courteous staff all around. In one month of our travel in Chile, this was the only bad staff experience.

6/10 Okay

Jason, US

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fine for backpackers(not us)
The rooms are located above a coffee shop with soft seating, and an outdoor clothing shop. We stayed in two different rooms. The first room, for two nights, was a full/queen bed on the corner of the building. The view was great, and the bed was comfortable. After that, it went south. The bathroom plumbing emitted a constant smell of sewage and there wasn't a closet to hang anything. There were four hooks with hangars on them on the wall. So it turned your outdoor gear into an art installation. You had to borrow a hairdryer each day you wanted one. There was an included breakfast that consisted of a few slices of cold cuts and granola plus yogurt packs. There is a full service coffee shop with espresso drinks but the included breakfast has a coffee maker with ready-made coffee that is watered down. Our 2nd morning, one of the two girls working at the shop gave my wife attitude when she asked if we could get an espresso. One of those conversations you wonder how you get yourself into and why you're reaping the wrath of a stranger. Thankfully, the other girl working that day was very nice and came over after to ask what we needed. Our second room was a bunk room, which had a door that didn't close. It had opened and was ajar when we woke up in the morning, despite being locked. When we mentioned it to the staff at the desk as we were checking out they didn't seem phased in terms of it being an apparent issue that hasn't been addressed by the owner.

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff, nice view, awkward room though
The photos of the view look amazing but the bathroom is very small and the shower incredibly awkward. Staff very helpful though

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and beautiful views
Rooms were nice and had excellent views. Staff was very helpful and was willing to come in early to cook an earlier breakfast. Additionally, the man working in the morning drove us to the bus station so that we would not miss our bus when he was unable to reach a cab. First class.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful position
Views Ove fjord with snow capped Andes behind and the beautiful aroma of freshly brewed coffee wafting up to the rooms. Best place to stay anywhere.

8/10 Good

Isabelle, marseille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was just fine for 2 nights view on the sea nice expresso from the bar all this in a nice sportive ambience nothing fancy

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Eclectic lodge
Loved looking out on lake and mountains from the room and eclectic coffee shop. Best internet w had anywhere. Wind makes the rooms a bit loud. It was also warm in our room when the weather was nice. Would have liked to be able to cool off a little. Comfortable beds and would stay again. Nice staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend
Lovely hotel with stunning views across the bay. Rooms are designed so you can lay down on the bed and look at the waves in the sea with the mountains in the background. Very clean. Very good quality for the prix and the staff was lovely.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wundervolle Aussicht, sehr freundliche und hilfsbereite Miarbeiter*innen, liebevolles und reichhaltiges Frühstück, leider sehr hellhörig
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一泊以上したい宿
眺めがとてもよく、部屋広くて清潔感がありおしゃれです。メインストリートからは少し歩きますが、カフェが併設されているので便利です。 また、ワインショップやカフェなどのクーポンがもらえて美味しいワインを教えてもらえました。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

6/10 Okay

Camila

Liked: Cleanliness, property conditions & facilities, room comfort
Calefacción
No se podía regular la calefacción del baño, estaba muy caluroso
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Pocos servicios. El grifo del lavabo estaba casi de adorno. Casi no salia agua
Stayed 1 night in Feb 2018