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Hotel Riu Negril - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Negril - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
Aerial view
Lobby sitting area
Aerial view

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Gym

Explore the area

Map
Norman Manley Blvd, Negril, Westmoreland
  • Bloody Bay
    ‪1 min walk‬
  • Bloody Bay Beach
    ‪6 min walk‬
  • Hedonism II
    ‪5 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪96 min drive‬

Room options

View all photos for Standard Room, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Garden View (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Partial Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Partial Sea View (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms (C)

  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (C)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Garden View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (C)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Garden View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Garden View (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (U)

  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, Oceanfront (Swim-Up | U | 18+)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | U | 18+)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (E)

  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (Swim-Up | 18+ | C)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-Up | B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room, Sea View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View (E)

  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Connecting Rooms (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Partial Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Partial Sea View (L)

  • Partial sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (L)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms (L)

  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Double Room, Private Pool (Vista al Mar Frontal (L | 18+ ))

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Private Pool (Vista al Mar Frontal (L | 18+ ))

  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (L)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Sea View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Sea View (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the area

Negril

When you stay at Hotel Riu Negril - All Inclusive in Negril, you'll be on the beach, within a 5-minute drive of Seven Mile Beach and Jamaica Beaches. .This all-inclusive property is 1.7 mi (2.8 km) from Hedonism II and 7.6 mi (12.3 km) from Negril Cliffs.

What's nearby

  • Bloody Bay - 1 min walk - 0.0 km
  • Bloody Bay Beach - 6 min walk - 0.5 km
  • Seven Mile Beach - 3 min drive - 2.6 km
  • Kool Runnings Water Park - 4 min drive - 3.3 km
  • Hedonism II - 5 min drive - 2.9 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 96 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬2 min walk
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Ackee - ‬4 min drive
  • ‪Hedonism II - Delroy's Bar - ‬5 min drive
  • ‪Mahogany - ‬5 min drive

About this property

Hotel Riu Negril - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Hotel Riu Negril - All Inclusive offers 420 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 420 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Green Island, one of the property's 6 restaurants. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Green Island - This buffet restaurant serves breakfast and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Luigi - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Mandalay - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse is located by the pool. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Green Island
  • Kulinarium
  • Luigi
  • Mandalay
  • Steakhouse

Things to do

  • 3 indoor pickleball courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub

Property is also known as

Negril RIU
RIU All Inclusive Negril
RIU Negril
RIU Negril All Inclusive
Rio Negril
Riu Hotel Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril
Riu Tropical Bay Jamaica
Riu Tropical Bay Negril Jamaica
Riu Tropical Jamaica
Riu Palace Tropical Bay Negril
Riu Palace Tropical Bay Hotel Negril
Negril Riu Tropical Bay Hotel
RIU Negril All Inclusive All-inclusive property
RIU Negril Inclusive inclusiv
RIU Negril All Inclusive
Riu Negril Inclusive Inclusive
Hotel Riu Negril - All Inclusive Negril
Hotel Riu Negril - All Inclusive All-inclusive property
Hotel Riu Negril - All Inclusive All-inclusive property Negril

Hotel Riu Negril - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1005 reviews
Rating 8 - Good. 283 out of 1005 reviews
Rating 6 - Okay. 176 out of 1005 reviews
Rating 4 - Poor. 79 out of 1005 reviews
Rating 2 - Terrible. 81 out of 1005 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic except for the sand flies at night but thats just a island thing i guess.
Stayed 5 nights in Jan 2025

10/10 Excellent

Keisha

staff so nice and friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Dec 2024

10/10 Excellent

Sean

Stayed 2 nights in Dec 2024

2/10 Terrible

Audrene

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I recently stayed at this hotel, and my experience was average at best. While I understood the property had undergone refurbishment, several issues made my stay less than satisfactory. 1. Room Cleanliness: Upon entering the room, there were no towels provided. Even after requesting, only two towels were delivered for a group of four. Under the beds, an Ensure bottle was left untouched throughout the four-night stay, and the bedroom floor had gravel. The hallways were dirty, with rubbish in the corridor and wet floors. 1. Room Cleanliness: Upon arrival, we noticed an Ensure bottle under the bed that clearly hadn’t been removed prior to our stay. It remained there throughout the four-night visit. Additionally, there was gravel on the bedroom floor. 3. Check-Out Experience: The check-out process was frustrating. I requested a trolley at 11:15 AM to begin moving items, and the butler was very helpful in loading the car. However, despite this effort and returning the keys by 12:15 PM, I was informed that a late check-out fee would be applied. This felt unreasonable and unnecessary. The only highlight was the brilliant butler who assisted with moving items to the car and the entertainment team. Unfortunately, the overall experience left me disappointed, and I wouldn’t consider staying here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Crissa, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was my first experience at a RIU property. i dont know if i would have chose. RIU Negril if it was up to me but my my sister wanted to come to celebrate her 50th here as she’s been a few times now and absolutely loved it and i’m glad i listened to her! the property itself has been recently renovated completely so it feels like a brand new mondern resort. it’s beautiful, immaculate and very open…. love open air buildings. there are so many pools, even a quiet one, bars and restaurants galore, a pristine beach and incredible entertainment! no dissappointment in anything. the food was excellent in every spot! the waitresses really went above and beyond to make my sisters birthday breakfast and dinner so special for her w decorating and the most delicious cake! the french restaurant was by far my favorite, but everything else was simply awesome, especially the buffet! my daughter loved that the most! i was able to upgrade my room to a swim up pool room and it was so worth it… such a great way to start our morning with a beautiful view of the ocean. the room was spacious and clean, although there was a strange smell coming from the air conditioner for some reason, but we kept that off most days and kept the sliding door open w the screen. room service came everyday and cleaned well. the only other complaint i could have is the bug bites i got every evening… so bring bug spray and an after bite product. lastly the entertainment and staff were incredible! 10 out of 10 recommend
Stayed 5 nights in Dec 2024

8/10 Good

Vanessa

Travelled with family
Liked: Amenities
The food was great! Lots of variety - from Jamaican, Spanish, Asian, Indian, Italian, and American food options for every meal and dessert. The pools were nice and clean, but cold. The beach was clean, but too much seaweed, which they could have staff clean to make the beach water appear clearer. They had a variety of fun activities on and off the water everyday to choose from. They had a good DJ and music experience. They cut the music off not too late so that everyone could sleep well. The staff was all around nice and most were courteous (just a couple were not). The hotel takes good care of their staff and even gave them a staff party for the holiday. The rooms were nice and had excellent free bar options in the room. There was a problem with the initial room given to me, but the front desk fixed it by the next day, and all was well. Lastly, I felt welcomed and safe at the resort, and nearby. I recommend this resort, and I would definitely return there for another vacation in the future.
Stayed 7 nights in Dec 2024

10/10 Excellent

Minnie B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only dislike i have for this property is that there was no elevator. Other than that everything from when i checked in, to when i checked out was phenomenal. The room was clean, the bed was comfortable, the staff was super nice and everyone greeted you from the front desk to the grounds keepers and the food OMG the food options were endless and all that i was able to try while i stayed at the property was fantasticly prepared and flavor was definitely on point and something to remember. I would most definitely stay at this property again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riu was awesome, dude! Perfect for kids, tons to do, amazing food, great service, and everyone was super nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and resort overall.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time!! Nothing has been left to chance. Everything available and abundant.
Stayed 11 nights in Dec 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

RONA

Disliked: Staff & service, property conditions & facilities
I have been coming to this resort for the last 14 years.We arrived in our room with no usable phone. No working TV. I had to walk to the front desk because of no phone. They came 2 days later to fix the TV but not the phone. Then we had no beverages in our room so reported to desk again after walking a distance to get there. The common response was always why didn't you just call. I would have to explain once again we have no phone. This went on the full time of our stay we left with out a working phone. My husband had to walk to the desk to get our bags picked up because even though we requested a pick up time to make our bus no one showed and we still had no phone. We wanted a peaceful relaxing time and half of that was taken away with issues and the other half by the constant construction going on all day. We didn't get a reduced pride for contraction zone. We pay a lot to stay here and I feel I didn't get what we paid for.

4/10 Poor

Phoebe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not worth going. No room service, the staff is not accommodating. The food is not good. My son was sick and they would not allow me to take food to the room. They advised I walked with my sick son who had a fever to another restaurant on the property, and I could take food to My room from there. When you request anything to the room it comes a day later. After speaking with staff and locals it’s know as the worst resort in Negril. It is on bloody bay, not 7 mile beach. The water at the beach has an ofor and is dark and murky. You must walk 10 minutes to the beach at the other Riu resort. You can use the beach there, but none of the facilities. I will go back to Jamaica. I would NEVER stay here or another Riu resort. So disappointed at this resort. I am glad we spent some time each day off the resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Vanesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Collin

Stayed 3 nights in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
It was very relaxing, no complaints.
Stayed 3 nights in Dec 2024

8/10 Good

KERRYAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful and the staff were very efficient, friendly, and understanding. The dining options were appreciated but i think the desserts were mostly too sweet.
Stayed 3 nights in Dec 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In general Our stay was great Staff do everything to help us
Stayed 3 nights in Dec 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, drinks and amenities were great but we were on the 400 block and had problems with mosquitoes. We got bitten a lot.
Stayed 3 nights in Dec 2024

8/10 Good

Ceris

Travelled with partner
Liked: Property conditions & facilities
The staffs are very friendly. Just AC seems to go off in the middle of night and the last night our fan stopped working. Other than that it was a good stay. The young lady that helped us at front desk was very helpful and nice.👍
Stayed 9 nights in Dec 2024

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu has significantly improved in virtually every facet — the food is tasty, the entertainment is well thought out, well practiced and very engaging and enjoyable, the staff members are (for the most part) very friendly and helpful, the renovations to the exterior make the whole place feel contemporary and refreshed. We had an issue with the AC in our room that despite numerous calls and visits from the technician was not resolved, and so it was uncomfortably hot in the room. However, we will definitely be back next Christmas, it was a wonderful time!
Stayed 3 nights in Dec 2024

4/10 Poor

Nicketa

Stayed 3 nights in Dec 2024

2/10 Terrible

vinroy

Disliked: Cleanliness, staff & service, amenities
THE STAFF ARE TRAINED TO PUT BLACK PEOPLE TO THE BACK IN TERMS OF SERVICE. I WENT TO THE DINING AREA, GOT SOME FOOD AND WAITED ABOUT 15 MINUTES AND NO ONE APPROACHED MY TABLE TO OFFER ME A DRINK. AFTER I HAD ENOUGH OF THE NONSENSE, I CALLED A MANAGER OVER AND ASKED HOW WAS THE WAIT TO BE RECOGNISE. HE ASKED A WAITER TO ASSIST ME WITH A CUP OF TEA. THE WAITER TOOK HIS OWN SWEET TIME CLEARING TABLES BEFORE HE GOT TO ME. I WAS FUMING. I TOLD HIM THAT I WAS OKAY AND DID NOT FINISH THE FOOD THAT I WAS EATING. I TORE A DOLLAR IN TWO AND LEFT AT THE TABLE FOR THE TIP, THEN WALKED OUT. THE SECOND ISSUE WAS THAT I ASKED FOR A TV REMOTE 2 NIGHTS IN A ROW AND NEVER RECEIVED ONE. THE WATER IN THE SHOWER DID NOT DRAIN ALL THE WAY OUT DUE TO POOR TILING. TAKING A SHOWER AND HAVE STANDING WATER ON THE GROUND IN THE SHOWER WAS SICKENING. I USUALLY HAD A MEAL WHILE I AM OUT ON THE ROAD. ONE NIGHT I WAS A BIT HUNGRY AND WENT TO THE SPORTS BAR TO GET SOMETHING. THERE WAS NOTHING THAT I WOULD EAT ON THE MENU SO I ASKED FOR AN ORDER OF FRIES. I HAD 2 DRINKS TO PASS THE WAITING TIME. AFTER WAITING FOR ABOUT 45 MINUTES, THERE WAS STILL NO FRIES BEING SERVED TO ME SO I LEFT. YOU WOULD THINK THAT COMING HOME TO YOUR OWN COUNTRY, RELAXING IN A HOTEL WOULD BE LIKE A DREAM BUT IT WAS A NIGHTMARE. IT WAS THE WORST EVER. VERY DISGUSTING.
Stayed 3 nights in Dec 2024