6/10 Okay
kathleen
Travelled with family
19 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The room is nice, good bed and friendly staff but It did not feel like a five star luxury hotel.
- I sent a messenger prior to arrival asking if there were any renovations, they answered that the spa on the second floor was under renovation. But there was construction on the same floor and on the floor above us. We were waken up by hammering and drilling every morning. They offered to waive the cancelation fee but we could find a last minute hotel in the area so had to stay.
- At breakfast they informed us that the kitchen was busy with room service so our only option was the buffet.. Asked for a green juice or smoothie they said they don’t serve anything healthy (exact words). There main restaurant was close both Sunday and Monday. We had to have breakfast and dinner elsewhere.
- The lobby and bar are the same area two of the four nights there were loud parties, I don’t know why Expedia recommends it as a family hotel, the only other area you can gather in is a beautifully courtyard that has has traffic noise from the highway.
- They dont have any of the amenities or special details you expect from a luxury five star hotel, no turn down service or chocolate in your pillow, there is no attention to detail. The concierge was nice but not Very helpful.
- A thing I did like was they have free bikes you can use that was nice. They also have free coffee to take with you.
kathleen
Stayed 4 nights in Sep 2024