DON'T STAY HERE. I took my son to New Orleans for his birthday, and booked the Grand Suite. The first night I could hear liquid pinging off the floor but I couldn't find it. The second night water was streaming from the ceiling. The front desk person moved us to a different room. After lugging our suitcases up the stairs, I opened the door to find a man in his underwear sleeping. We were then moved to a property out the back door & across the street. That room was very obviously under construction. There was sawdust in the bedside table drawers, no safety lock, a dismantled fire alarm, the bottom drawer of the dresser was FILLED with random wired items like headphones from walking tours, chargers, hdmi cables, totally bizarre, and the cold water faucet didn't work at all. At this point it was pretty late so we just decided to suck it up since we had been told this was the last room available in the hotel, and I had no money to just book a different hotel. During all of this the front desk person told me they were going to give me a partial refund that would be put back on my card by the morning. I never received that refund. The room we were moved to was also cheaper than what I had booked, and I did not receive a refund for the price difference. After I came home I contacted the person about the refund, and they never replied. Expedia tried 3xs, no reply. I ended up having to contact my bank. TERRIBLE EXPERIENCE.