I thought the staff at the front desk were very friendly and helpful. It was really nice to have the cats around and coffee/snacks. However, our room was in need of some repairs. The couch was very old, looked as though it had never been cleaned, and was very uncomfortable to sit on. It is a beautiful property, but there were many areas which needed repair. For example, our bathroom faucet was broken and the roof leaked in the common area. The housekeeping would make the bed and change the towels, but left the rest of the room untouched. I realize it’s only a 2 star property but I expected a bit better.