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citizenM New York Times Square

4.0 star property

Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Bar (on property)
Lobby sitting area
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
CIVILIAN Hotel
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,819 reviews
The price is NZ$393
includes taxes & fees
24 Nov - 25 Nov
CIVILIAN Hotel

About the area

New York

With a stay at citizenM New York Times Square, you'll be centrally located in New York, steps from Broadway and 3 minutes by foot from Times Square. .This boutique hotel is 0.3 mi (0.5 km) from Radio City Music Hall and 0.4 mi (0.7 km) from Rockefeller Center.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 2 min walk - 0.2 km
  • Gershwin Theater - 2 min walk - 0.2 km
  • Radio City Music Hall - 5 min walk - 0.5 km
  • Rockefeller Center - 8 min walk - 0.7 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬2 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk
  • ‪Applebee's Grill + Bar - ‬1 min walk

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 230 guestrooms featuring iPads and iPod docking stations. Your pillowtop bed comes with premium bedding. 43-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with vegetarian cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Raised toilet seat (46 centimetre high)
  • Roll-in shower (91 centimetre wide)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1397 out of 1856 reviews
Rating 8 - Good. 317 out of 1856 reviews
Rating 6 - Okay. 81 out of 1856 reviews
Rating 4 - Poor. 35 out of 1856 reviews
Rating 2 - Terrible. 26 out of 1856 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Came in during the time when they were upgrading the elevators and the gym. The gym was a big part of why I booked this and was told only a week out that it was going to be closed starting the day before I was supposed to check in.
Stayed 3 nights in Aug 2025

8/10 Good

Carla ines, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend the stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff was amazing. Grace and Walter were the best. Birthday trip was a success
Stayed 2 nights in Aug 2025

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

SUNG KU

Stayed 1 night in Jun 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel right on time square , excellent location , steps away from broadway shows, restaurants, bars. Beautiful art deco style lobby with plenty of lounging areas, fun, suiting colors, big, comfortable sectionals, 24/7 open bar, great cocktails, and some food too. Friendly , professional staff . Comfortable bed with high quality sheets and pillows, color changing mood lights, blackout curtain, all digital. Smart design. I will definitely stay here in the future again! Highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 4 nights in Aug 2025

10/10 Excellent

Brenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2025

8/10 Good

Justyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great and a very inviting lobby. Breakfast was very good too. Great view from the rooftop bar. But rooms are tiny and not particularly intimate with a bathroom area encroached into the room. Area around really busy and noisy.
Stayed 4 nights in Jul 2025

6/10 Okay

Mari, Kentwood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was amazing, especially the staff and the breakfast! On the negative side, the elevators were a problem. Only one of the three elevators worked during our 3 night stay. As expected, the room was small. The placement of the bed was troublesome. The bed was only accessible on one side. My husband had to crawl over me to get out of the bed. Due to this, we will not be returning to this hotel. It is a shame as the staff and everything else was amazing. The location in reference to the theatre district was perfect!
Stayed 3 nights in Aug 2025

10/10 Excellent

Soheil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2025

8/10 Good

Randy

Liked: Cleanliness
Stayed 5 nights in Aug 2025

8/10 Good

ADOLPH

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were a little small
Stayed 1 night in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but affordable and walkable

I loved the vibe of the hotel but the rooms are very small. Similar to a cruise ship cabin. The hotel is not in the best area, but not the worst. When leaving hotel go right..making a left puts you in a more seedy area.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janice

The staff (and especially the hotel bartenders Ben and Evon) were so awesome! Professional and Sweet and so helpful letting us know what places to visit. The hotel is immaculate and very conveniently located!
Stayed 3 nights in Aug 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I have been here several times and it is always very nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t laugh…. Great pillows! Helpful people, great lobby, comfy clean room. I’d definitely stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

cheri

Stayed 1 night in Aug 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Dan

Business traveller
Liked: Cleanliness, room comfort
Fix the elevators please as it took me 20 min to get to my room
Stayed 3 nights in Aug 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really fun place to stay for a quick trip to the city. Super accessible by multiple subway lines and in the heart of Broadway and Times Square. Check-in and check-out were very simple, and the baggage storage option is a significant plus. The rooftop bar has a great vibe and offers fun, boozy cocktails. The only negative was one morning without hot water in the shower, otherwise it was a great place to stay!
Stayed 3 nights in Aug 2025

8/10 Good

Ricaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and facilities modern.Stayed there for the first weekend of August for my gf's birthday. The staff helped make it special for her by providing a card and complimentary drinks. Would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Citizen M in London so knew what rooms were like. Enjoyable stay, wasn’t keen on the breakfast so worked out expensive for what I had.
Stayed 3 nights in Aug 2025