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citizenM New York Times Square

4.0 star property

Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
View from property
Lobby
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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4.6 out of 5, Wonderful, 3,529 reviews
The price is NZ$354
includes taxes & fees
31 May - 1 June
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About the area

New York

With a stay at citizenM New York Times Square, you'll be centrally located in New York, steps from Broadway and 3 minutes by foot from Times Square. .This boutique hotel is 0.2 mi (0.3 km) from Rockefeller Center and 0.5 mi (0.8 km) from 5th Avenue.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 2 min walk - 0.2 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Radio City Music Hall - 5 min walk - 0.5 km
  • 5th Avenue - 8 min walk - 0.7 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 61 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬1 min walk
  • ‪McDonald's - ‬2 min walk

About this property

citizenM New York Times Square

CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 230 guestrooms featuring iPads and iPod docking stations. Your pillowtop bed comes with premium bedding. 43-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with vegetarian cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 69

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property

Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square

citizenM New York Times Square

citizenM New York Times Square Hotel

citizenM Times Square Hotel

citizenM Times Square

citizenM New York Times Square Hotel

citizenM New York Times Square New York

citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1685 out of 2188 reviews
Rating 8 - Good. 347 out of 2188 reviews
Rating 6 - Okay. 89 out of 2188 reviews
Rating 4 - Poor. 40 out of 2188 reviews
Rating 2 - Terrible. 27 out of 2188 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Really great hotel, very friendly staff, nice amenities, very clean, rooms are very nice with everything you need but are a very hip, functional and minimalist environment. I was in town on business and was able to work on my laptop just fine. Fast WiFi, great bed for comfortable nights sleep. Nice common areas for hanging out and meeting up with others. A good bar and good food with a nice inside store for good, drink and items forgotten. An extremely modern and fun vibe! A+
Stayed 1 night in Feb 2026

10/10 Excellent

Claire Louise

Stayed 6 nights in Feb 2026

4/10 Poor

Gurpreet

Stayed 2 nights in Feb 2026

10/10 Excellent

Jennifer, Houston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Feb 2026

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Staff very pleasant and friendly. Knowledgeable and helpful. Clean rooms. Perfect location. Would come back to stay again definitely
Stayed 2 nights in Feb 2026

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities
Its was clean staff wonderful great place
Stayed 1 night in Feb 2026

10/10 Excellent

CAROLINE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolute Perfection. The hotel is simply stunning and so practical. The staff were so amazing and helpful, you can see the team are like a little family and was so heart warming. We will be returning 100% xxxx
Stayed 5 nights in Nov 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room spotless, check in and check out were easy, and right in the middle of everything you can want to do on a weekend trip to NYC.
Stayed 2 nights in Jan 2026

10/10 Excellent

Teaira

Stayed 3 nights in Feb 2026

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
Very clean. Love the use of technology!!
Stayed 4 nights in Feb 2026

10/10 Excellent

Florin

Stayed 1 night in Jan 2026

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2026

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities
Terrific hotel and staff.
Stayed 3 nights in Feb 2026

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Courteous staff
Stayed 5 nights in Feb 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean, the staff was outstanding. It took a little getting used to the smaller rooms and the lack of ice machines (provided at first floor bar) and the lack of free coffee (no machine in your rook either). HOWEVER, the staff was so helpful and welcoming that those things didn't bother me as much. AND, the location is perfect! A little away from the massive mobs of Time Square (yet close enough to go often) and right in the middle of all the broadway shows. The cost was also excellent ... just loved the hotel !!
Stayed 3 nights in Feb 2026

10/10 Excellent

Quincey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing! The hotel location offers big time experience and placement without the price tag. We will definitely will be back.
Stayed 4 nights in Feb 2026

10/10 Excellent

Thomas john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean tidy staff were great. The was small but amazing .
Stayed 4 nights in Feb 2026

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The clean room, food, beverages, lobby, the staff is excellent, everything is excellent
Stayed 4 nights in Feb 2026

10/10 Excellent

Les

Stayed 1 night in Feb 2026

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’m definitely a review type person. I read them all before going with a place. However, being in the service industry myself sometimes you just need to look past the complainers who didn’t get their way and the actually really legitimate bad ones. With that being said - my review is for the winter traveling with a teenager. First off, ease of access to this place is phenomenal. It’s conveniently located close enough to Times Square to not miss out on much but far enough away there aren’t screaming people everywhere during this month. Second, the staff and establishment are above par. They are so damn friendly for NY and made checking in and a stressful travel day even better. I would also like to note that their security at night made me feel so much better and I didn’t even know they did that. Coming in around midnight the doors were locked. A staff member greets you and requests to see your room key and ID. Which whether you are a female traveling soloe or have kids you know this is huge. They offer umbrellas for bad weather and their hot water in the shower is actually hot. My daughter absolutely loved this hotel for her first trip to NY. The only “fun” part about this hotel is their elevator has a mind of its own. Are you going up? Are you going down? It’s just part of the mystery for sure. Also to reference I stayed on the 8th floor and the noise was damn near none. I heard an occasional siren and that’s about it. No other room stayers , no house keeping, nothing.
Stayed 3 nights in Feb 2026

10/10 Excellent

Callum

Stayed 5 nights in Feb 2026

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2026

10/10 Excellent

edwar

Stayed 3 nights in Feb 2026

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are definately small, but very clean. Open areas are great to get some stretching time, and location and staff are amazing. I would stay here again, but no more than 3-4 days at a time if there is more than 1 person in the room.
Stayed 5 nights in Dec 2025

10/10 Excellent

Norelkis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel simply wonderful. Staff was very gentle and friendly. Rooms very clean and bed super comfortable. Convenient location to mayors atractions in time square. The only improvement in my opinion is related to the variety of the food in breakfast.
Stayed 3 nights in Feb 2026