The room was nice and very comfortable. The check in staff were kind and smiling, even at almost midnight. The reason for the lower rating was that the hotel didn't have the resources to take care of the crowds of people who came down for an early breakfast and basically camped out in the dining area. On our first attempt to get breakfast, sometime around 7:30, we found all the serving dishes empty and simply left. We came back an hour later and there was food but no place to sit down and eat (hardly enough room to move, with all the luggage). So we grabbed the bare minimum and ate in our room. I could only assume that there was a large group of people all traveling together who needed to eat breakfast early. By the time we left around 9-9:30 a.m., operations seemed normal, but the situation wasn't really fair to a lot of the hotel's guests.