The hotel has a very odd elevator system. I observed several guests who just checked in and could not figure out how to use the elevators. The lobby environment is quite chaotic most of the time. There are not a lot of places people can sit down in the lobby area. The guest room is decently appointed and clean. I was there during a very cold part of the year and the room never really got warm. The highest the temperature ever reached was 69, even if I set the thermastat higher. That's a problem. The TV system is good, many channels and streamers. Bathroom is small, but nice. Water pressure not good, but that's NYC typically. I like the proximity to the theatres, Sardi's, etc. I might consider it again in the future.