4/10 Poor
Sarvin
22 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start with this massive cockroach i saw in my room on my 3rd day of stay! It was horrifying seeing that thing walk all over my stuff!!! I immediately called the reception to get someone to come and get rid of it. I waited and waited and started to pack my bags. I had to call again after 10mins and they finally sent someone up and all she did was, she grabbed that thing and took away! This building is so old and NOT pest controlled!
I kept calling the office to get a hold of the manager so i can switch my room, that took another long time to get connected to him, long story short and many back and forths later, they moved me to another room on the same floor!!!! And no compensations were offered from the manager...
On top of that, the furnace is extremely loud when its working and it will keep you up and the water takes for ever to gets a lottle bit hot. Also, there are no fridges in the room and no water bottles, you have to keep going to the 4th floor to get yourself water from the ice machine.
The only positive is the location of the property. It's right by times square and you can easily get to places around the area.
Sarvin
Stayed 3 nights in Sep 2024