2/10 Terrible
Gerard
Travelled with partner
3 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE DO RECOMMEND YOU TO STAY AT THIS VERMIN INFESTED HOTEL.
We had an extended stay (12 nights) booked at Pointe Plaza Hotel, and had thought the provision of kitchen facilities would have been good for this stay. We initially arrived late and crashed and headed out early the next day.
The second evening, when we finally spent time in the room, we had multiple mouse sightings in our room, including bedroom, kitchen and bathroom.
We immediately brought this to the attention of the reception. The hotel was fully booked and we also no longer felt safe in the property and checked out and had to find accommodation at the last minute over the Christmas period.
Despite numerous communications, we have yet receive a response / refund from the hotel:
* 14 & 17th December - Emails sent to Pointe Plaza Hotel at reservation@pointeplazahotel.com
* 18 December - message sent via Expedia website to Pointe Plaza Hotel
* 19 December - whatsapp message to Pointe PLaza Hotel asking them to respond to our communications
Following this, we have been working with Expedia who have also advised the hotel has not been responsive to their multiple communications.
We can not in any good conscience recommend anyone to stay at this hotel.
Gerard
Stayed 13 nights in Dec 2024