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Sheraton New York Times Square Hotel

4.0 star property

Photo gallery for Sheraton New York Times Square Hotel

Exterior
55-inch flat-screen TV with cable channels, TV, pay films
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪2 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪36 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

New York

With a stay at Sheraton New York Times Square Hotel, you'll be centrally located in New York, steps from Broadway and 5 minutes by foot from Times Square. .This hotel is 0.4 mi (0.7 km) from Central Park and 0.4 mi (0.7 km) from 5th Avenue.

What's nearby

  • Broadway - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.4 km
  • 5th Avenue - 8 min walk - 0.8 km
  • Rockefeller Center - 9 min walk - 0.8 km
  • Grand Central Terminal - 2 min drive - 1.9 km

Getting around

  • 7 Av. Station (E 53rd St.) - 1 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Beast & Butterflies - ‬2 min walk

About this property

Sheraton New York Times Square Hotel

Hotel with a 24-hour fitness center, steps from Broadway
Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 1780 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom.
Enjoy a meal at Hudson Market or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has 36000 square feet (3344 square meters) of space consisting of a conference center and 33 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1319 out of 3323 reviews
Rating 8 - Good. 852 out of 3323 reviews
Rating 6 - Okay. 567 out of 3323 reviews
Rating 4 - Poor. 282 out of 3323 reviews
Rating 2 - Terrible. 303 out of 3323 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jody Merrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was nervous based on some reviews. They had said receptionists were rude and the elevators weee really slow. None of that was true for me. They were quick and attentive. We arrived before scheduled checkin time and were allowed into our room. After traveling all day that was refreshing. Elevators were numerous and working just fine. Rooms were clean and comfortable. Location was perfect! Walking distance to so many places. We would stay here again if we can me back.
Stayed 3 nights in Dec 2024

4/10 Poor

Alberto

Not good experience there
Stayed 3 nights in Dec 2024

2/10 Terrible

Alberto

Travelled with family
My room was so dirty, so they changed me to another room in which ac was not working, we were sleeping there all the stay at 60 degrees. I really like Marriott and I truly respect the brand but as a former hotelier I believe this property should not be part of the Marriott’s portfolio. What a poor overall performance. Old property, bad service, not clean, good location. I normally do not give bad reviews and I am so sorry if by doing this one I am affecting somebody, but, guys! You should pay much more attention to this property in this top location!
Stayed 4 nights in Dec 2024

6/10 Okay

Igor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Amazing Location, But Disappointing Service for a Sheraton The location of the Sheraton New York Times Square Hotel is unbeatable – truly one of the best in the city. However, when you choose a Sheraton, you expect top-notch service, and unfortunately, this stay fell short. In the 21st century, it’s surprising that we couldn’t connect YouTube to the TV – something you’d expect as a basic amenity in this price range. We booked the room for 4 people, but it was a double room with 2 twin beds, which were far too small to comfortably fit two people each. Despite charging for 4 guests, they provided amenities like shampoo for only 2. It’s disappointing to see such penny-pinching over small things, especially from a brand like Sheraton. These details matter and can make a big difference in the overall experience.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony Frank

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay at the Sheridan Times Square hotel again. The staff were helpful and polite, the maid service was outstanding and you can’t beat the location.
Stayed 4 nights in Dec 2024

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location and walkable to Central Park, Times Square, theaters and subway. Clean, quiet and comfortable rooms.
Stayed 4 nights in Dec 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Christine Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were clean, staff was friendly, and helpful. I would return to this hotel again!
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect
Stayed 6 nights in Dec 2024

8/10 Good

Vedran

Travelled with family
Liked: Cleanliness
Great value but the hotel is starting to show its age. Furniture is on the older side and there is no fridge in the room. The service is kind of slow at reception. The lobby bar that serves Starbucks has really slow service. Hotel is in a great central location and really good value compared to hotels around it.
Stayed 5 nights in Dec 2024

8/10 Good

Glynis

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and polite.
Stayed 4 nights in Dec 2024

10/10 Excellent

Susan

Stayed 4 nights in Dec 2024

6/10 Okay

Susana

Stayed 1 night in Dec 2024

2/10 Terrible

Odeta

Disliked: Staff & service
Room was not ready. It was 6:40 and still no room. Didn’t get in room until 8pm
Stayed 1 night in Dec 2024

8/10 Good

Kelly

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location, just outdated rooms
The hotel is in an excellent location. We stayed here over 10 years ago and were excited to come back. Unfortunately, they have not updated rooms in a long time. And when my husband went to shower, there was a lot of hair in the tub and shower.
Stayed 1 night in Dec 2024

8/10 Good

Betzaida

Stayed 3 nights in Nov 2024

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Good Stay, all what I expected. Didn't like the destination fee. Another ceo gets a bonus for their greedy ways!
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Stayed 4 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and very clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, we were comfortable. Our rooms were ready 3 hours early, so when we arrived we were able to get settled before heading out. We were surprising family that were in town from Germany. Throughout our little trip we used the cafe/bar area for group hangouts. All of the staff were tremendously accommodating. Thank you!
Stayed 1 night in Dec 2024

6/10 Okay

Johanna

Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area perfect location will stay again!
Stayed 3 nights in Dec 2024

6/10 Okay

Laurie

Stayed 2 nights in Nov 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bar service is horrible
Stayed 5 nights in Dec 2024