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Sheraton Universal Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Universal Hotel

Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Suite, 1 King Bed with Sofa bed, Non Smoking
Water view
Exterior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • The Wizarding World of Harry Potter™
    7 min walk
  • Universal Studios Hollywood
    8 min walk
  • Universal CityWalk
    12 min walk
  • Burbank, CA (BUR-Hollywood Burbank)
    18 min drive

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed, Non Smoking

Family Room, 1 King Bed with Sofa bed, Non Smoking

Family Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Hilton Los Angeles/Universal City
Pool
Pet-friendly
Restaurant
Air conditioning
4.3 out of 5, Excellent, (2478)
The price is NZ$471
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Los Angeles/Universal City

About the area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district, a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower. .This hotel is 2.7 mi (4.3 km) from Warner Brothers Studio and 2.7 mi (4.4 km) from Hollywood Bowl.

What's nearby

  • Universal Studios Hollywood - 8 min walk - 0.7 km
  • Universal CityWalk - 12 min walk - 1.0 km
  • Warner Brothers Studio - 6 min drive - 4.4 km
  • Hollywood Bowl - 6 min drive - 4.4 km
  • Hollywood Walk of Fame - 7 min drive - 5.8 km

Getting around

  • Universal City Station - 8 min walk
  • Downtown Burbank Station - 10 min drive
  • Hollywood Burbank Airport (BUR) - 18 min drive

Restaurants

  • ‪The Wizarding World of Harry Potter - ‬18 min walk
  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Krusty Burger - ‬7 min walk
  • ‪Antojitos Authentic Mexican Grill - ‬9 min walk

About this property

Sheraton Universal Hotel

Hotel with a fitness center, a quick walk to Universal Studios Hollywood
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 461 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch at The California's, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Universal City? This hotel has 32774 square feet (3045 square meters) of space consisting of conference space and 17 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (USD 39.60 per night; includes in/out privileges)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • The California's
  • The Reel Pool Bar
  • In the Mix Lobby Bar

Things to do

  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (32774 square feet)
  • Meeting rooms - 17

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from November 8 2024 to November 20 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 39.60 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2229 out of 3632 reviews" "
Rating 8 - Good. 715 out of 3632 reviews" "
Rating 6 - Okay. 352 out of 3632 reviews" "
Rating 4 - Poor. 175 out of 3632 reviews" "
Rating 2 - Terrible. 161 out of 3632 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We arrived before 4pm from our 6 hour drive trip. They where able to get us in our 2 rooms earlier. The starbucks in the lobby was a plus. Rooms where very clean bed was so comfortable. Loved that the shuttle bus arrives every 10 15 minutes through out the day. Takes you to city walk which is walking distance from universal studios. We would absolutely stay here again . Highly recomend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Eunice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Curt

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Courtney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to the Sheraton to visit Universal Studios. The location can't be beat. The shuttle is a HUGE plus but we also walked one day and it really wasn't that far. Every single staff member we talked to was incredible, professional and nice. The pool, bar and restaurant were all great. My only cons were they closed the pool for a bit to do a photoshoot, which was fine but notice would have been great. Thankfully it wasn't closed long. The cleanliness of the room could be improved, seems like they likely don't give staff enough time to clean each room. However the beds were beautifully made and the amenities were great. We've learned to bring our own disinfectant sprays/rags to get hotel rooms feeling a little cleaner. Overall this is one of the best stays we've had.
Stayed 3 nights in Aug 2024

8/10 Good

Midna

Stayed 2 nights in Aug 2024

8/10 Good

Lifang

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is very close to Universal City, only 7~8 minutes' walk. The property facilities are some old.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and very nice, great location
Stayed 1 night in Aug 2024

10/10 Excellent

Yihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, kind staff, walking distance to universal studio.
Stayed 3 nights in Aug 2024

8/10 Good

Nnedimma

Liked: Cleanliness, staff & service
Nice hotel. A little inconvenient with getting people to fix things. Otherwise it was a good place to stay.
Stayed 5 nights in Aug 2024

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and safe
Stayed 2 nights in Aug 2024

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Extreme rim of

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy
Stayed 5 nights in Aug 2024

10/10 Excellent

Satjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel travelling with kids
I was travelling with my 3 boys and we had an amazing time. Service was great. Staff were very welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Stayed 1 night in Aug 2024

10/10 Excellent

Seth

Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

10/10 Excellent

Tabasam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property
Stayed 2 nights in Aug 2024

8/10 Good

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
The property and amenities were nice. Staff were friendly. Shuttle was provided to get to and from Universal Studios. Only complaint was the pull out sofa. I booked a last minute trip and there wasn't any rooms with 2 queens left, so I was stuck with a room with a king bed and pull out sofa. My teenagers slept on it and complained that it was hard. It needs an extra layer of memory foam topper.
Stayed 2 nights in Aug 2024

10/10 Excellent

Saeede Seyedahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its beautiful area,. Good view
Stayed 4 nights in Aug 2024

4/10 Poor

Luis Francisco

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There were lots of ants in the room, particularly by/on the bed. When we went to the front desk, at first they were like "there are no rooms avilable", but after they checked with "someone else" they found a room.
Stayed 2 nights in Aug 2024

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, good value and very helpful staff
Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, walking distance to the nearest metro station that connects to Hollywood and 2-3 minutes walk to universal studios. Pathway in and out of the hotel could be improved but over wise a very good hotel to consider while staying in Los Angles.
Stayed 6 nights in Aug 2024

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Kind staff, clean rooms, shuttle for universal studios is available.
Stayed 2 nights in Aug 2024