It was a very busy crowded place. We were allocated the most isolated villa on the hilltop, had to call for a shuttle bus each time. The 2 buffet at the main hotel was pretty poor quality and extremely busy. When we complained about the buffet restaurants we were directed to try Oceana. It was surprisingly exceptional Italian food, I usually never order western food in Asia as it always dissapoint, however it tasted authentic. When the chef came out from the kitchen, I realised it was an Italian chef running the restaurant.
The VinWonders waterpark was ok, no big queues. However would be better if there were staff manning the beach, we witnessed some very unhygienic behaviours at the waterpark, like spitting and vomiting on the beach, covered up with sand by guest rather than cleaning it up. Complained to managerial staff, about unhygienic behaviours and barging into queues at buffet or shuttle bus, was simply told they cannot control the behaviour of guests.