Expedia says the hotel does not have a front desk but it does, and it is staffed 24/7. We have a room in the old section with high ceiling and 2 super huge picture windows looking at the mountains with the sound of a running stream below. The location is fantastic, being right next to Shinkyo Bridge and all the historical sights. The bedding leaves much to be desired, however. It appears the synthetic bedcover doubles up as a quilt so it becomes hot and uncomfortable in the night. The use of chemical air freshener gave me allergic rhinitis throughout our 3- night stay. The bathroom basin is super low. Only western food is served at the restaurant and it is average. There is nothing much to eat at night as almost all eateries close at 6pm or before. There is no lift in our building so you would need to have the luggage lugged - in our case, 3 floors up, but the staff helped us. In all, I would stay there again, but maybe for only one night.